The Service Excellence Program was established in 2020 as part of York's ongoing service transformation efforts. To achieve its goal of making routine administrative processes and tasks simpler and faster, the program applies a human-centered approach to business transformation and evidence-based methodologies to improve service delivery and community experience.
The Service Excellence Program is currently working with the community to improve systems, structures, and processes across three key administrative functions: Finance, HR, and the University Service Centre (USC).
Creating positive change
This program is focused on enhancing service delivery across central units, divisions, and faculties. Transformational projects aim to streamline operations, reduce duplication of effort, optimize service delivery, and improve service quality.
This work will foster a shared accountability and responsibility to enrich community work. Service Excellence aims to make the University more agile, collaborative, and innovative, while also supporting and reinforcing the priorities of the 2020-2025 University Academic Plan.
Better service
Process improvements and modernized systems enable access to consistently high-quality services, faster.
Time for what matters
Streamlined operations reduce duplication and empower staff to work more efficiently and effectively.
Clear career paths
Clear pre-rated job summary templates reinforce equity, diversity and inclusion principles and support career progress for York staff.
Living well together
Structural improvements foster a culture of service excellence across the University, improving the experience of staff and students alike.