Student Systems Renewal Program (SSRP)


You’re invited! Attend the SSRP’s Webinar: The New Easy-to-Use Solution for Financial Aid, Awards and Scholarships

All faculty and staff are invited to attend a webinar hosted by the Student Systems Renewal Program (SSRP) on Wednesday, Feb. 28 at 10:30 a.m. This webinar will introduce York’s new solution for Financial Aid, Awards and Scholarships, which is launching to the York community in July 2024.

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York University is transforming the student, faculty and staff experience, making it easier for:

  • students to apply, enrol, take courses, as well as obtain degrees, diplomas, and certificates​;
  • faculty to plan and administer courses and curricula​;
  • students, faculty, and staff to be able to access the information they need;
  • the community to feel satisfied with York's delivery of a high-quality student experience.

SSRP is working with the York community to deliver a culture of service excellence at York – co-creating solutions that are user-focused and collaborative to enrich the experience for students, faculty and staff. New systems and processes will contribute to the priorities set out in York's University Academic Plan (UAP) in many ways, which include, providing global learning and research opportunities for students, supporting innovative curriculum delivery and developing connections to experiential learning opportunities.

SSRP AT A GLANCE

York University is committed to creating positive change for students. The SSRP will introduce new processes and technology systems that will work together to improve the student experience as well as ensure that staff and faculty have the tools they need to effectively perform their administrative and academic work.


Transforming Processes

York will implement simple and efficient processes to enable high-quality service delivery. The SSRP team, in collaboration with subject matter experts from across the University, will ensure processes are streamlined and focused on value for students, faculty, and staff.


Transforming Systems

York will launch next generation technology systems to significantly improve how students, faculty, and staff interact with each other. Modern cloud platforms will position York for the future by emphasizing the user experience and by providing secure access to the information they need.

SSRP Benefits

Enhanced Student Experience
Improved access to services and ways to connect on campus with streamlined processes for the application, enrolment, and degree process.

Enhanced Faculty Experience
Improved ability to plan and administer courses and curricula through innovative delivery models and better access to data to support quality academic programs.

Enhanced Staff Experience
Increase intentional work with students and faculty by incorporating tools to tailor communications and automate routine processes.

Evolved Technology Landscape
Robust, secure, and well-integrated technology solutions that improve services for students, faculty and staff.

Increase Value of Service Offerings
​Provide enhanced value to students, faculty, and staff by delivering simple, efficient, effective, and forward-looking services.

Ready for the Future
Help ensure York is effectively prepared for a modern environment in which learning and working will be combined in new ways both
virtually and on campus.

Change by the Numbers

Behind-the-scenes work enables the transformation of technology and business processes at York University, from project planning and process mapping, to data inventory and testing. Behind every number and milestone achievement lies a larger story of collaboration; one that includes SSRP team members, faculty and staff participating and sharing their knowledge to help York create positive change for the community.

90+

Teams engaged across SSRP communications and reporting.

600+

Faculty and staff engaged in SSRP related meetings, presentations and workshops to learn about program and provide feedback.

280+

Business process maps completed in close collaboration with communities and departments across the University.

2,300+

Reports inventoried to define data elements and improve data integrity.

SSRP Executive Sponsor

Carol McAulay
Vice-President
Finance and Administration

My personal commitment to York’s vision for service excellence is to deliver outstanding services that are highly valued by our students, faculty and staff; services that result in high levels of satisfaction. My role as Executive Sponsor of the Student Systems Renewal Program (SSRP) is to provide program oversight and work collaboratively with the program team to produce optimal results for the University. 

The SSRP is a transformational program that will enhance the student experience and support student success through the implementation of secure technology systems. It will also incorporate improved business processes to support the needs of the entire York community. We invite and encourage all students, faculty and staff to stay informed and engaged, and to contribute to the success of the SSRP.  

SSRP Co-Chairs

Brad Strom
Chief Information Officer
University Information Technology (UIT)

Darran Fernandez
Assistant Vice-Provost
& University Registrar

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