UIT Service Advisory Please share this information with your teams. Many York email users have received a targeted phishing message directing you to a login page that is a close forgery of the Passport York login site. The message is fraudulent and should be deleted. The subject of the email is "New payroll message". If you […]
Dear Colleagues, You will be aware that University Information and Technology (UIT) staff, together with external experts, worked diligently last weekend to repair issues with the database that supports eClass and to further test and strengthen the system to avoid similar disruptions in the future. I am pleased to share today’s update with some good […]
UIT Service Advisory We became aware of an issue where student lab computers are operating normally, however the LabStats agent is not reporting back to the central LabStats service. If you have a student lab with the LabStats agent, we are advising our Faculty IT partners to REBOOT those computers as soon as […]
UIT Service Advisory As of approx. 1:10 p.m. today the stability issue with Remote Access VPN has been resolved. A latent software defect was identified in the VPNgateway and a work-around has been put in-place to mitigate the effects of the bug. We apologize for the inconvenience this unscheduled outage caused and thank you […]
UIT Service Advisory The Remote Access VPN service is preventing some users from successfully making connections with the VPNgateway. UIT Network Operations is currently troubleshooting the issue. Another update will be issued when more information becomes available. We apologize for the inconvenience this issue is causing and thank you for your continued support and […]
UIT Service Advisory Please share this information with your teams. Scheduled maintenance will take place on the Central Endpoint Protection Service with TrendMicro on Thursday, September 17, from 7:00 p.m. to 8:00 p.m. The service maintenance is necessary to install a critical patch from the vendor. University computer assets that have the enterprise […]
Dear York Community, You will be aware that University Information and Technology (UIT) staff, together with external experts, worked over the weekend to repair issues with the database that supports our eClass platform. I am pleased to share that our efforts proved effective and we have had an excellent start to the week, even with […]
Please note that on Wednesday September 16, from 5:00 a.m. to 7:00 a.m., Network Operations/Network Development will migrate VPN service /VPNYork profile to new server platform. There will be a brief 5-10 minutes outage to all VPN users during the maintenance window. We apologize in advance for any issues this scheduled interruption may be causing […]
Dear York Community, University Information and Technology (UIT) staff and external experts have been working over the weekend to address performance and stability issues related to the database that supports our eClass platform. We know that eClass is an important tool for faculty and students and as we begin a new week, we want to […]
Dear York Community, Since our update of Friday evening, IT staff and external experts focused their efforts overnight to repair the issues with the database that eClass relies on to function properly. We are pleased to share that progress has been made to repair the faulty database. While the database is now functional, we […]