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Service Advisory - VPN service issues - 8:00 a.m. Friday February 25, 2022

Service Advisory - VPN service issues - 8:00 a.m. Friday February 25, 2022

    Service Advisory   Please share the following information with your teams.   There have been multiple reports of VPN not working this morning Friday February 25, 2022 starting prior to 8:00 a.m.    UIT teams are actively investigating this problem where the VPN (Pulse) service verification to 2FA (Duo) is not working and […]

Service Advisory - MyApps maintenance - Friday February 25th, 2022 6:00 a.m.- 8:00 a.m.

Service Advisory - MyApps maintenance - Friday February 25th, 2022 6:00 a.m.- 8:00 a.m.

    Service Advisory   Please share the following information with your teams.   UIT teams will be performing service maintenance on MyApps, starting on Friday February 25th at 6:00 a.m. and ending at 8:00 a.m.  The service maintenance is to upgrade to the latest vendor release, which addresses known product issues and will have […]

Customizing your dashboard in Halo

Customizing your dashboard in Halo

It's time we take a look at the first thing agents see when they log in to Halo: the dashboard. While undoubtedly an aesthetic upgrade to what we already know from ticketing dashboards, the Halo dashboard also brings improved customizability and utility. Halo allows for customizable dashboard graphics that visualize essential data, as well as […]

Service Advisory - Student Print Services and Unified Print Management - Tuesday February 22, 2022 6:00 p.m. to Wednesday February 23, 2022 6:00 a.m.

Service Advisory - Student Print Services and Unified Print Management - Tuesday February 22, 2022 6:00 p.m. to Wednesday February 23, 2022 6:00 a.m.

    Service Advisory   Please share the following information with your teams.   UIT teams will be performing service maintenance on Student Print Services and Unified Print Management, starting on Tuesday February 22nd at 6:00 p.m. and ending on Wednesday February 23rd at 6:00 a.m.  This service maintenance is needed to upgrade to the […]

Service Advisory - Central Endpoint Protection Service scheduled maintenance Friday February 11, 2022 7:00 p.m. to 9:00 p.m.

Service Advisory - Central Endpoint Protection Service scheduled maintenance Friday February 11, 2022 7:00 p.m. to 9:00 p.m.

    Service Advisory   Please share the following information with your technical teams.   Scheduled maintenance will take place on the Central Endpoint Protection Service with TrendMicro on Friday February 11th, 2022 from 7:00 p.m. to 9:00 p.m.  The service maintenance is necessary to install a critical patch from the vendor.    University computer […]

Service Advisory - MyApps scheduled maintenance - Thursday February 10, 2022 11:00 a.m. to 12:00 p.m.

Service Advisory - MyApps scheduled maintenance - Thursday February 10, 2022 11:00 a.m. to 12:00 p.m.

    Service Advisory   Please share the following information with your technical teams.   UIT teams will be performing service maintenance on MyApps, Thursday February 10th, 2022 starting at 11:00 a.m. and ending at 12:00 p.m.  This service maintenance is necessary to improve security for the MyApps service.   There is no expected service […]

Service Advisory - MyApps scheduled maintenance - Tuesday February 8th, 2022 7:00 a.m. to 8:00 a.m.

Service Advisory - MyApps scheduled maintenance - Tuesday February 8th, 2022 7:00 a.m. to 8:00 a.m.

    Service Advisory   Please share the following information with your technical teams.   UIT teams will be performing service maintenance on MyApps, tomorrow Tuesday February 8th, 2022 starting at 7:00 a.m. and ending at 8:00 a.m.  This service maintenance is necessary to introduce support for latest Microsoft Windows 11.   There is no […]

HaloITSM: Reporting done right

HaloITSM: Reporting done right

Our last few articles covered Halo’s updated look and feel and how it handles ticket classifications and searching. This week, we cover something that combines all those aspects: reporting. We are excited to share how reporting works in Halo and how you can get the most out of it. With only a few clicks, you can access your reporting library […]

Service Advisory - DNS Maintenance - Wednesday February 9th, 2022 7:00 a.m. - 8:30 a.m.

Service Advisory - DNS Maintenance - Wednesday February 9th, 2022 7:00 a.m. - 8:30 a.m.

    Service Advisory   Please share the following information with your technical teams.   UIT will be performing DNS service maintenance on Wednesday, February 9th, 2022 from 7:00 a.m. to 8:30 a.m. to enable automatic blocking of known malicious domain lookups. This is a risk advisory only and there are no outages expected with […]

Service Advisory - Emergency service maintenance - Central Active Directory - Wednesday February 2nd, 2002 5:00 p.m. - 6:00 p.m.

Service Advisory - Emergency service maintenance - Central Active Directory - Wednesday February 2nd, 2002 5:00 p.m. - 6:00 p.m.

    Service Advisory   Please share the following information with your technical teams.   UIT teams have identified a critical issue with a Microsoft windows update, released January 2022 which causes Windows servers acting as Active Directory domain controllers to restart unexpectedly.   An emergency maintenance will be completed between 5:00 p.m. and 6:00 […]