Academic Services

Common Enrolment Issues

Here is a list of common enrolment and scheduling issues. Read below to learn how to resolve them.

When you see that “seats/spaces are reserved/restricted” it means that the limited seats available are reserved for students for whom this course is a requirement. These restrictions are sometimes lifted later in the enrolment cycle, but this is course-dependent.

What to do:

Contact the department that offers the course for permission to enrol. 

  1. Contact the department to ask for permission to enrol.
    You can find contact information for a department on the York Course Contact Directory.
  2. Wait to see if the department can grant permission – you’ll receive an email within a few business days.
  3. If you have been granted a permission, you need to enrol yourself in the course through the Registration and Enrolment Module (REM).

If you attempt to enrol in a course and it is full, this means that all the assigned spaces for this class have been taken.

What to do:

  • If the course has multiple sections, try enrolling into another section.
  • Select a different course according to your requirements
  • Try again another day! Students often add and drop courses, so a spot might open up.
  • If the full course is one of your required major courses, reach out to your department. You can find contact information for a department on the York Course Contact Directory.

Departmental permission is often required to add FSL and FRAN courses. This allows the department to verify that you are adding the correct courses based on your level of placement.

What to do:

  1. Send an email to the academic department that offers the course
    • For French Studies (FRAN) courses – francais@glendon.yorku.ca
      For French Second Language (FSL) courses – fsl@glendon.yorku.ca
    • Make sure your email includes:
      • name
      • student number
      • the course code (ex. FSL 1210), and section (ex. Section B).
  2. You still need to add the course with your Passport York after you receive permission from the department. Log back into the Registration and Enrolment Module (REM) to enrol in the courses.

What to do:

  • Prioritize the mandatory courses in your Major.
  • You should plan to take your next FSL course in an upcoming term (Winter, Summer or Fall).
  • You can replace these FSL credits with additional general education credits or elective credits.

Ideally, you should aim to take 6 credits of FSL in your first year:
3 credits in Fall at your level of placement and 3 credits in Winter in the following level.

What to do:

  • Start your first French course in the Winter term.
  • Take the following FSL course in the Summer term or the following Academic Year.
  • You can replace these FSL credits with additional general education credits or elective credits.
    *Do not select a course at a level that is different from your placement level*

What to do:

Are you enrolling in the correct section of the course?

  • Make sure you are enrolling in the section that corresponds to the Education program you were admitted to in your Admission Offer letter.
    • If admitted to BEd for FSL Teaching at Glendon Campus – Enrol in Section G of ED/EDUC 1000 3.0.
    • If admitted to the English BEd program at Keele Campus – Enrol in any other section of ED/EDUC 1000 3.0.

Are you enrolling under the correct program?

  • Concurrent BEd students have two active programs. Make sure you select your BEd program from the dropdown menu in REM when you enrol in your education course. You need to select your Glendon program in REM when enrolling in all other Glendon BA or BSc courses.

Contact the Faculty of Education

  • Send an email to the Faculty of Education if you are still unsuccessful in adding the course – osp@edu.yorku.ca
    • Make sure to include:
      • Your name
      • Student Number
      • Course and Section information (ex. ED/EDUC 1000 3.0 Section G)
      • A description of the issue you are experiencing (ex. Seats reserved, Course full, Blocked from enrolling).

What to do:

  • Try using the Visual Schedule Builder to play around with course schedule scenarios. Watch video tutorial here. Note: The VSB does not register you in courses. You must still enrol in courses using the Registration and Enrolment Module (REM).
  • Be open and flexible to other course options that were not your first pick.
  • If you need to drop a course you are interested in, take note of it and try to fit it into your schedule in the future, either next term, or in the next academic year.
  • Don’t give up. Learning to enrol in courses is a new skill and it takes time and practice to get it right.

Do you have a quick question that you would like an immediate answer to? Check out our FAQ page!