Hi Agents, we are happy to announce that we've added a "My Tickets" section to Halo's self-service portal. Now users can get a one-click of all their open and recently closed tickets and can even perform simple actions like adding comments and closing tickets.

Check out the video below, where we provide a quick overview of what this looks like for end users, and go over some agent-side tips and tricks, including:

• Concealing & revealing private notes
• Sending updates with and without emails