Faculty and Staff News Archive

Service Advisory

Please share the following with your teams.

Service Maintenance:

eReports

Date/Time: 
Issue occurred overnight and reported Tuesday March 19^th 2024 at 8:26 a.m.

Impact/Details:

• Partial job failure occurred overnight on March 18^th 2024
• Data reflected in the Transaction Details, Statement of Operations and Summary by Award code is as of Friday, 15^th March 2024
• Problem identified and will be resolved so that data is refreshed tonight and available tomorrow morning

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

PRIVACY POLICY | VISIT WWW.YORKU.CA
This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

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Service Advisory

Please share the following with your teams.

Service Maintenance:

eReports

Date/Time: 
Issue occurred overnight and reported Tuesday March 19^th 2024 at 8:26 a.m.

Impact/Details:

• Partial job failure occurred overnight on March 18^th 2024
• Data reflected in the Transaction Details, Statement of Operations and Summary by Award code is as of Friday, 15^th March 2024
• Problem identified and will be resolved so that data is refreshed tonight and available tomorrow morning

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

PRIVACY POLICY | VISIT WWW.YORKU.CA
This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

This email is viewed best in Microsoft Outlook for web 

Service Advisory

Please share the following with your teams and the community.

Service:
Duo 2FA

Date:
Wednesday March 20, 2024

Details:

As part of an update to York’s Duo 2FA service, the Duo login prompt will change to a refreshed and modernized look that is better optimized for desktop and mobile experiences. There are no functionality changes to Duo and the service will continue to be part of your Passport York and YUoffice/M365 logins as usual.

Traditional Prompt                                                                  New Universal Prompt

For more information, please see the Information Security 2FA website.

https://infosec.yorku.ca/2024/03/upcoming-change-to-duo-2fa-prompt/

Contact

Client Services at askit@yorku.ca or 416 736 5800

PRIVACY POLICY | VISIT WWW.YORKU.CA
This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

This email is viewed best in Microsoft Outlook for web 

Service Advisory

Please share the following with your teams.

Service:

Sm@rtBuy

Date/Time: 
Access to SmartBuy has been restored as of Monday March 11, 2024, 2:50 p.m.

Impact/Details:

• Sm@rtBuy is available again as of 2:50 p.m.
• We are continuing to monitor the system

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

PRIVACY POLICY | VISIT WWW.YORKU.CA
This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

This email is viewed best in Microsoft Outlook for web 

Service Advisory

share the following with your teams.

Service:

Sm@rtBuy

Date/Time: 
Access to SmartBuy is not available as of this afternoon Monday March 11, 2024, 1:12 p.m.

Impact/Details:

• Sm@rtBuy is not available as of 1:12 p.m.
• We are working with the vendor to troubleshoot and investigate the issue
• An update will be provided once the system is available

We thank you for your time and continued understanding.

Contact

Client Services at askit@yorku.ca or 416 736 5800

PRIVACY POLICY | VISIT WWW.YORKU.CA
This email was sent by: York University, 4700 Keele Street, Toronto, Ontario M3J 1P3

This email is viewed best in Microsoft Outlook for web