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University Information Technology (UIT)

Metrics

Annual Total Tickets

The total number of service tickets received over a 13 month time frame.

Annual Total Tickets

This graph represents total service ticket activity over a 13 month period.  Both Incidents (break and fix, hardware, software, connectivity issues for example) and Service Requests (on/offboarding, access requests for example) are represented.  The data provides UIT with monthly snapshots of when the highest number of tickets is received, as well as an indication of what issues are most encountered.

Monthly Incidents and Service Requests

The total number of service tickets from year to year.

Monthly Incidents and Service Requests

This graph represents the total number of tickets received by month, over a number of years.  Both Incidents (break and fix, hardware, software, connectivity issues) and Service Requests (on/offboarding, access requests) are included.  This data shows our service “peaks and valleys” over a period of years and allows us to plan staffing, upgrades, refresh cycles, etc.