Our last few articles covered Halo’s updated look and feel and how it handles ticket classifications and searching. This week, we cover something that combines all those aspects: reporting. We are excited to share how reporting works in Halo and how you can get the most out of it. With only a few clicks, you can access your reporting library […]
Service Advisory Please share the following information with your technical teams. UIT will be performing DNS service maintenance on Wednesday, February 9th, 2022 from 7:00 a.m. to 8:30 a.m. to enable automatic blocking of known malicious domain lookups. This is a risk advisory only and there are no outages expected with […]
Service Advisory Please share the following information with your technical teams. UIT teams have identified a critical issue with a Microsoft windows update, released January 2022 which causes Windows servers acting as Active Directory domain controllers to restart unexpectedly. An emergency maintenance will be completed between 5:00 p.m. and 6:00 […]
Service Advisory Please share the following information with your teams. The vendor has resolved their issue and YUHire service has been restored. We apologize for the inconvenience, and thank you for your continued understanding. Contact UIT Client Services at askit@yorku.ca or 416 736 5800 PRIVACY POLICY | VISIT WWW.YORKU.CA This […]
Service Advisory Please share the following information with your teams. YUHire is currently experience a service interruption. We are working with the vendor to resolve the issue. We apologize for the inconvenience, and thank you for your continued patience. Contact UIT Client Services at askit@yorku.ca or 416 736 5800 […]
In the past, we've talked about Halo's improved look and feel, but those improvements aren't just cosmetic. When we talk about ticket classification, the changes to look and feel are both functional and exciting. Some of the first steps we took when improving our ticketing system were reimagining how we classify our tickets and redesigning our […]
Service Advisory Please share the following information with your teams. The Financial Reports issues reported yesterday on eReports have been resolved. We apologize for the inconvenience, thank you for your continued understanding. Contact UIT Client Services at askit@yorku.ca or 416 736 5800 PRIVACY POLICY | VISIT WWW.YORKU.CA This email was sent […]
Service Advisory Please share the following information with your teams. UIT has identified the root cause of the issue with the Finance Reports in eReports and we are working on fixing the issue. Unfortunately, the problem will not be resolved before tomorrow morning. We are doing our best to restore […]
Service Advisory Please share the following information with your teams. UIT has have received multiple reports of issues within eReports. The problems appear to be impacting the Financial reports including the Forecast and Budget. UIT is currently investigating to resolve the issue. In the interim, please do not try to access […]
Service Advisory Please share the following information with your teams. Scheduled database maintenance is taking place on the Ellucian Advance and SmartCall Production systems on Saturday January 29th, 2022 from 8:00 a.m. to 6:00 p.m. During this maintenance period, users will not be able to login to Advance and SmartCall systems. […]