Service Advisory Please share the following information with your technical teams. Cherwell services have been fully restored as of 5:10 p.m. today. We apologize for the inconvenience and thank you for your continued understanding. Contact UIT Client Services at askit@yorku.ca or 416 736 5800 PRIVACY POLICY | VISIT WWW.YORKU.CA This […]
Service Advisory Please share the following information with your technical teams. Cherwell has not been available since about 3:30pm today Thursday March 3rd, 2022. UIT teams are currently investigating the cause of this service outage. This outage is currently affecting all instances including all users of Cherwell for IT, P&B and […]
We've covered a lot of Halo's benefits in our previous articles, but it's time to share some actual performance. With the Halo launch date less than a week away, we wanted to show how much faster HaloITSM is than our old ticketing system. We completed a side-by-side test submitting the same ticket in both systems […]
Service Advisory Please share the following information with your teams. There have been multiple reports of VPN not working this morning Friday February 25, 2022 starting prior to 8:00 a.m. UIT teams are actively investigating this problem where the VPN (Pulse) service verification to 2FA (Duo) is not working and […]
Service Advisory Please share the following information with your teams. UIT teams will be performing service maintenance on MyApps, starting on Friday February 25th at 6:00 a.m. and ending at 8:00 a.m. The service maintenance is to upgrade to the latest vendor release, which addresses known product issues and will have […]
It's time we take a look at the first thing agents see when they log in to Halo: the dashboard. While undoubtedly an aesthetic upgrade to what we already know from ticketing dashboards, the Halo dashboard also brings improved customizability and utility. Halo allows for customizable dashboard graphics that visualize essential data, as well as […]
Service Advisory Please share the following information with your teams. UIT teams will be performing service maintenance on Student Print Services and Unified Print Management, starting on Tuesday February 22nd at 6:00 p.m. and ending on Wednesday February 23rd at 6:00 a.m. This service maintenance is needed to upgrade to the […]
Service Advisory Please share the following information with your technical teams. Scheduled maintenance will take place on the Central Endpoint Protection Service with TrendMicro on Friday February 11th, 2022 from 7:00 p.m. to 9:00 p.m. The service maintenance is necessary to install a critical patch from the vendor. University computer […]
Service Advisory Please share the following information with your technical teams. UIT teams will be performing service maintenance on MyApps, Thursday February 10th, 2022 starting at 11:00 a.m. and ending at 12:00 p.m. This service maintenance is necessary to improve security for the MyApps service. There is no expected service […]
Service Advisory Please share the following information with your technical teams. UIT teams will be performing service maintenance on MyApps, tomorrow Tuesday February 8th, 2022 starting at 7:00 a.m. and ending at 8:00 a.m. This service maintenance is necessary to introduce support for latest Microsoft Windows 11. There is no […]