All currently registered York students have access to a wide variety of discounted software and free downloads.
Students can also access software available in computer labs.
**Please note once you are no longer an active York student, you will lose access to computing services such as Microsoft 365 and MyApps. Please visit the Accounts Lifecycle page for more information.
Featured Services
MyApps is currently experiencing an issue with the remote launch service; click here for details.
Overview:
MyApps is York University's one-stop portal for students to remotely access software they need. Some software is free and some is available at a discounted rate.
You can expect:
- A modern interface: MyApps provides a one-stop University portal to access software.
- Better performance: Applications will run as seamlessly as if they were locally installed on your computer.
- Consistent user experience: All applications behave the same, whether launched from a Mac or PC.
- Seamless authentication: When using a Windows machine, if you have already authenticated with your Passport York credentials, you will not be prompted to log in to MyApps.
**Please note MFA enabling and UX change on October 15, 2024 please read: https://www.yorku.ca/uit/faculty-and-staff-services/software-and-apps/mfa-on-myapps/
Requirements:
Apple
- MacOS 11,12, and 13
PC
- Microsoft Windows 10
Browsers
- Google Chrome (preferred)
- Mozilla Firefox
- Safari
How do I access it?
Frequently Asked Questions
MyApps FAQs
To request access to an application that is already on the MyApps portal, please submit a request to askit@yorku.ca.
When hovering over an app, you will be presented with one or more of the following options:
- Launch Remote:
- Available on Apple and Windows devices
- Launches the application via a remote session to York University data centers
- Launch in Browser:
- Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome
- Launches the application via a remote browser session to York University data centers
- Web Portal:
- Available on Apple, Linux and Windows devices running a supported browser such as Google Chrome
- Launches the application on the web
- Launch
- Available on Windows devices
- Downloads the application to your device as a virtual copy and will launch it as if it was installed on your device
Users may encounter issues if they do not confirm giving Parallels access to their Hard Drive the first time they run Parallels. Please follow the instructions in the following document to fix this issue.
View help videos to assist you with everything from logging in and customizing your portal, to troubleshooting and requesting support.
Logging into MyApps now requires all users to authenticate using Passport York and Duo 2FA. For more information, click here.
There is a known issue where logging into some York web services may cause an error when launching applications remotely. You will see the error below in your web browser after launching a remote application:
We know logging into the following services will cause this error, but other services or conditions may also cause it:
- HR Self Serve
- SIS Web Apps at https://sis.info.yorku.ca
We recommend you use another browser when accessing HR Self Serve so it does not interfere with MyApps remote applications.
If you encounter this issue, close your browser and try again. If you still get the error, delete your cookies in your default browser, which should fix the issue. Here is how you can delete your cookies from various browsers:
When following the above instructions to clear your cookies, please ensure that any additional tabs that open in your browser are closed to prevent this error from occurring (e.g. you have a SIS Web App that automatically opens in a different tab in your browser). Some browsers allow you to reopen tabs that were open in your previous browsing session:
- Open your browser, open a new blank tab
- Close any/all other tabs that automatically open
- Clear cookies in your browser (select “All Time” for the time period)
- If already logged in to MyApps, logout
- Close your browser
- Open a new browser window and login to MyApps again
We are currently working with the vendor to resolve this issue, and we thank you for your patience.
What is the issue?
MyApps is currently experiencing an issue with the remote launch service. When launching an application remotely, users will get connected; however, the application will not launch.
In the background, they will see a message displaying “The username or password is incorrect” and an OK button.
Who is affected?
- Students, Faculty and Staff running macOS and launching a remote application for the first time.
- Staff who need to launch SIS applications on MyApps for the first time, typically staff in a new role to access the legacy/classic SIS applications.
Who is not affected?
- Students, Faculty and Staff who have previously launched an application remotely.
- Students, Faculty and Staff launching applications virtually, which is the default option on MyApps if you are running Windows.
What to do/workaround if you are affected:
Click the OK button under “The username and password are incorrect” to try launching the application remotely.
Note:
- Users may not see the screen above, as it appears in the background of the desktop. For example, if users have other windows opened and maximized, it will be hidden in the background. Users will need to move or minimize windows in the foreground.
- In rare situations, the OK button may need to be clicked a 2nd time.
When will the issue be fixed?
The vendor has been engaged to assist with a fix. We will notify the community as soon as the issue is resolved.
Click here for the official MyApps troubleshooting guide
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