The BPM 2026 Industry Forum brings together business leaders, practitioners, researchers and technology experts to explore how Business Process Management (BPM) drives innovation and organizational transformation. Through real-world case studies, industry presentations and interactive discussions, the forum showcases practical applications of process mining, AI, automation, digital transformation, governance and change management. It provides a unique platform for connecting academia and industry, sharing best practices and discovering emerging approaches to improving business processes across diverse sectors.
Industry Forum 1
Wednesday, September 30, 2026 | 11:00 a.m. - 12:30 p.m. | Hall B
| Session | Presentation Title | Speakers |
|---|---|---|
| Opening Remarks | Chairs | |
| Paper 1 | From BPM Maturity Assessment to Capability Roadmap: Lessons from a Global Manufacturing Company | Wioletta Sokolowska-Fabisz and Dr. Christoph Kessler |
| Abstract 1 | From Process Mining to Agentic AI: A Process Intelligence Journey in Commercial Loan Origination at National Bank of Canada | Marie-Eve Fortin (National Bank of Canada), Frederic Brosseau (Levio) |
| Paper 2 | Capability-Driven BPM: Transforming Enterprise Lifecycle Management Beyond Systems - Lessons from Sri Lanka Telecom | Dinusha Rajapaksha, Wasana Bandara, Azumah Mamudu, Bandula Wimalasuriya and Naleen Jayasuriya |
| Paper 3 | Implementing Business Process Management in a Cantonal Administration: A Practical Case from the Canton of St.Gallen | Wolfgang Groher and Pascal Spindler |
Industry Forum 2
Wednesday, September 30, 2026 | 1:30 - 3:00 p.m. | Hall B
A 90-minute World Café-style session placing practitioners at the center of the conversation. Participants will rotate among thematic tables, engaging in facilitated discussions led by Group Captains who remain with their assigned topics. The session concludes with a synthesis of key insights, emerging themes, provocative perspectives, and open questions from across the discussions. Discussion topics will be announced soon.
Proposed Topic
- Turning process insight into process change. Who’s ready to act?
- When AI runs the process, who is responsible?
- Does a mature process enable or prevent organizational learning?
- Process improvement vs. process replacement with AI?
- From roadmap to reality - why transformation programs stall.
- What should a process digital twin tell us and who decides?
Industry Forum 3
Wednesday, September 30, 2026 | 3:30 - 5:30 p.m. | Hall B
| Session | Presentation Title | Speakers |
|---|---|---|
| Paper 4 | Data-Driven Automatic Repair Order Scheduling in the Aerospace Industry | Felix Schumann, Michel Kunkler, Stefanie Rinderle-Ma and Silvia Burger |
| Abstract 2 | AI-Augmented BPM in Practice: How Data Science, RPA, and Power Apps Redesigned a Project-Setup Process | Reynaldo Glombowski |
| Paper 5 | Process-Powered Business Intelligence: Contextualized Data for Real-time Data Analysis and Decision Support | Dominik Voigt, Juergen Mangler, Julian Wipfler and Sebastian Ullmann |
| Paper 6 | Expert-Centered BPM for Knowledge-Intensive Organizations | Luiz Ricardo Brito Ribeiro, Victor Serrani Valera, Aline Castro de Carvalho, Luciana Romano Morilas and Silvia Dallavalle |
| Abstract 3 | Standardizing Process Management in Italian Bespoke Tailoring: BPMN 2.0 Adoption Patterns Across 50 Luxury Ateliers | Fabrizio Bitti |
| Closing Remarks |