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Security Services

The Community Safety Department's Security Services is committed to keeping York University campuses safe for everyone. All of the Security Services personnel are trained to a high professional standard to ensure your safety and to deal with any incidents that may occur.


The Better Together website offers comprehensive information on a range of COVID-19 information. Conflict can arise from a lack of information or from misinformation and the site can be a useful primary resource to help prevent and/or ease conflict, if it may arise. If conflict does arise, it should be resolved as close to the source as possible. Members of the community are encouraged to address any issues promptly and informally as appropriate and respecting rights and privacy of all parties. Should informal attempts at resolution be unsuccessful or inappropriate and conflicts continue to persist, the parties should seek the advice and/or support of their Department or Faculty. 

York Security Services should only be contacted in situations where there is an immediate threat to personal safety that cannot be resolved with the assistance of the Department or Faculty or requires an immediate intervention by York Security Services.

Campus Patrols

To develop a relationship with and better serve the community, Security Services personnel are on campus everyday, interacting with students, staff, faculty and visitors, out in the community. Security personnel can be seen walking around campus, in patrol vehicles and, when the weather allows, on mountain bikes.

Undergraduate Residences

Security Services’ Security Watch personnel are stationed overnight in undergraduate residences during the Fall and Winter Terms. They support residence life by providing pro-active security patrols, access control, alarm monitoring and other safety and security services within the undergraduate residences.

Emergency Services Vehicle Escort

Security Services has agreements in place with emergency responders (i.e. firefighters, police and paramedics) that when they are responding to an emergency on campus, Security Services personnel will meet them at the campus perimeter to escort them to where they need to go.

First Aid

Security Services provides 24-hour first aid response to individuals experiencing illness or injury.

First Aid Equipment:

  • First Aid kits
  • Automated External Defibrillators
  • Oxygen
  • Naloxone

Keele Campus AED locations
Glendon Campus AED locations

Security Control Centre

The Security Control Centre is the central security dispatch, alarm and closed-circuit television (CCTV) monitoring hub for the York University campuses . Operating 24/7, the Security Control Centre receives and dispatches  calls for service. The Security Control Centre is equipped with state-of-the-art monitoring equipment, including a video wall that is capable of displaying live video feeds from the hundreds of cameras.

Investigations and Threat Assessment

Security Services' Investigations and Threat Assessment personnel proactively research upcoming events to ensure the safety of community members while continuing to provide a peaceful forum for York educational objectives. They conduct non-criminal investigations and assist the police with criminal investigations. They create safety plans for at-risk individuals.

Security Services is committed to delivering high-quality and professional service to the York community; therefore, they undergo ongoing training in key areas, such as:

  • Accessibility for Ontarians with Disabilities Act, 2005 (AODA) (e.g. accessible customer service)
  • Access to information and protection of privacy @ York U (i.e. Freedom of Information and Protection of Privacy Act)
  • Applied Suicide Intervention Training (ASIST)
  • Cardiopulmonary Resuscitation (CPR-C)
  • Communication techniques (e.g. crisis de-escalation)
  • Crime Prevention through Environmental Design (CPTED)
  • Criminal Code of Canada
  • Cyber-Security Awareness Training
  • Emergency First Aid
  • Health and Safety
  • Incident Management (IMS 100)
  • Mental Health and Awareness
  • Overdose Education, Prevent and Response
  • Private Security and Investigative Services Act, 2005
  • Respect, Equity, Diversity and Inclusion (REDI)/Human Rights
  • Responding to Disclosures of Sexual Violence
  • Safety Standards & Response (e.g. defensive tactics, active threat, crisis intervention, use-of-force model)
  • Sexual Violence Response & Awareness
  • Standard Operating Procedures (e.g. report writing, arrest and search procedures and the intervention model)
  • Suicide Alertness for Everyone (safeTALK)
  • Trespass to Property Act and other provincial legislation
  • Workplace harassment and violence for faculty and staff
  • Workplace Hazardous Materials Information System (WHMIS)

Emergencies and Urgent Situations

For life-threatening situations where people or property are at immediate risk:

  • call 911 first
  • then call Security at 416-736-5333, or from your office phone at extension 33333, or for TTY at 416-736-5470.

Non-Urgent Safety Matters

To report a non-urgent safety incident to Security Services:

  • call 416-650-8000, or from your office phone at extension 58000, or for TTY at 416-736-5470.