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Secure Remote Access

Service Note: The “Pulse Secure” client which the York University community normally uses to connect to VPN has been rebranded by the vendor as “Ivanti Secure Access Client”.

Secure remote access uses VPN (Virtual Private Network) technology to create a secure link between your device and the York network. This service is strongly recommended when connecting from any non-secure wireless network, such as AirYorkGUEST or public hotspots.

How do I get it?

NOTE: The Ivanti Secure Access client download and setup steps are done only ONCE.
Download, install and configure an appropriate client as per table below:

Operating SystemWhere to Get the Ivanti Secure Access Client and Setup Instructions
Windows 7, 8 and 10Installation Instructions for Ivanti Secure Access on Windows 32 Bit / 64 Bit
Mac OS 10.8x
and higher
Installation Instructions for Ivanti Secure Access on Mac
LinuxInstallation instructions for Pulse Secure on Linux
Download the appropriate client:
CentOS/RHEL 32-bit, CentOS/RHEL 64-bit, Ubuntu/Debian 32-bit, Ubuntu/Debian 64-bit
(iPad / iPhone) 8.1 and higher
Installation Instructions for Ivanti Secure on iOS
Android Phone / Tablet 4.4.x and higherInstallation Instructions for Ivanti Secure on Android Devices

NOTE: If you already have Ivanti Secure Access installed and setup for you by your Faculty IT support team, here are instructions for how to connect to York's VPN.

2FA Authentication

Starting on July 29th, 2021, the regular VPNYork profile ( will require two-factor authentication, Duo 2FA.

For additional information on how to connect to Ivanti Secure Access VPN with Duo 2FA, please visit the information security website. You can find answers to frequently asked questions about 2FA on the FAQ page.

Split Tunneling

Starting on June 24th, 2021, the regular VPNYork profile ( will include split tunneling to improve the Office365 and Zoom meeting experience. This means that the VPN will no longer slow down your virtual meetings, and you will experience faster connection speeds and better call quality.

How do I get access on a specific VPN Profile?

All users have access to the VPNYork Profile. Access to any other specific VPN group requires further coordination with a York University profile owner (designate).

  1. York University profile owner (designate) must be involved in this request process.
  2. York University profile owner (designate) must put in service request on behalf of the client.
    • If this person is outside of York then a Guest Account must be requested first via Halo and then following the creation of the Guest Account a separate VPN Profile request must be submitted on behalf of the guest.
    • If the person is a York University Community member then the VPN Profile request form must be completed. Please fill out the "SSLVPN Request" form under the "IT Forms" section on Halo.
  3. Use VPN service profile as per instructions from the York University profile owner (designate).
    • Due to the VPNFW1 access control policies users of the vpnfw1 profile will not be able to access yu link without logging off from Ivanti Secure Access.

How do I get help?