“This interaction between instructor and client is a critical first negotiation that sets the tone, expectations, and timing of the project.” (p.583) “Once students are assigned a team, they need to learn quickly as much as they can about the organization and issue before their communication with their client.” (p.585) “In the student-client negotiation, students must learn when to listen and when to direct the conversation.” (p.586)

Reifenberg, S., & Long, S. (2017). Negotiating the Client-based capstone experience. International Journal of Teaching and Learning in Higher Education, 29(3), 580-588.