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  • eduroam is a Wi-Fi Internet access service which allows students, researchers and staff from participating institutions to obtain Internet connectivity across campus and when visiting other participating institutions using their home credentials. You can learn more about eduroam here
  • Your Passport York username followed by, and password, is your log in for eduroam.
  • York Community members connected to eduroam are provided the same service as if they were connected to AirYorkPLUS. A Wi-Fi client device which is configured to use eduroam does not also require AirYorkPLUS.

How do I get it?

  • Configure your computer or wireless device & connect to eduroam wireless network:

We recommend you print these instructions before you visit another institution.

 How do I get help?

If you are visiting York University from another institution, please contact your home institution for instructions on connecting to eduroam at York.

If you are a York University Community member, please contact USC Client Services at or 416-736-5800.

If you have not changed your password in over a year you may need to change it now. Follow the instructions below to change your password:

  1. Close all open browser windows.
  2. Start up web browser and go to
  3. Click on the check box beside "Click this box before logging into to change your Passport York password". Log in using your current Passport York username and password. Follow the prompts to change password. Note: Password can only be 7 or 8 characters long and may not contain a semi-colon (;) or double quotes (").
  4. Wait around 10 minutes before connecting to AirYorkPLUS.

If you have forgotten your username or password then follow the instructions for resetting Passport York .

This is due to a mis-configured Wi-Fi client profile. Delete the Wi-Fi profile for eduroam from your device and then recreate it.

If you see the following message, it means you have not followed the eduroam configuration instructions fully. However, you can still connect to eduroam and not see this message again by clicking on the Details arrow and verifying the following:

  1. Radius Server:
  2. Root CA: GlobalSign Root CA
  3. Once verified, click Connect.
  • eduroam at York supports 802.11a/g/n/ac
  • IP address ranges for non-York eduroam users on campus at York are:
    Keele campus and all sites other than Glendon:
    Glendon campus:
    eduroam traffic is not restricted, throttled, shaped nor firewalled
  • Authentication for the eduroam wireless access service requires each client system to be configured to use WPA2 Enterprise with AES encryption and 802.1X (PEAPv0 with EAP-MSCHAPv2) for authentication.

Please see the following site for recommendations regarding slow throughput.