The YU-card is your VIP pass to campus life. Take good care of it, but know we’ve got your back. In the event that you lose your YU-card, freeze your account immediately to protect your funds. You are responsible for all card activity until the account is frozen, so be sure to act quickly.
Deactivate a Lost or Stolen card
- Deactivate your YU-card online at any time using eAccounts
- Notify the YU-card Office at firstname.lastname@example.org or call (416) 736-5674 during business hours
- If your card is authorized for secure door access please notify email@example.com.
Be sure to double and triple check for your YU-card before getting it replaced. Replacement fees are non refundable and old cards are retired permanently once they are replaced.
Submit a YU-card Application to replace a lost or damaged YU-card. Once your application has been conditionally approved, please visit the YU-card Office to obtain a replacement card.
- If you lose your physical card and want to replace it, you will be charged a $30 replacement fee.
- If you currently have a mobile YU-card but lost your phone, there is no charge to reactivate (either on a new device or if you eventually find your lost device). For more information on reactivating your mobile credentials, visit the "Securing Your Account" section under our FAQs.
To protect your identity, please be sure to bring government issued photo ID and present your student/employee number. An updated photo may be taken on site if the photo submitted no longer reflects your appearance or the photo on file is greater than 12 months.
If your YU-card has an expiry date of April 30 of this year printed on the front, and if you are continuing your studies in the next Summer or Fall/Winter sessions, you may obtain a free renewal card.
Please note that your Library privileges will continue to function with your current YU-card until August 30 of the year of expiry.
To obtain an updated YU-card:
- Enroll in courses in either the upcoming Summer or Fall/Winter sessions. You cannot obtain a new YU-card until 24 hours after you've enrolled.*
- Submit a YU-card Application to renew your YU-card.
- Once your application has been conditionally approved, please visit the YU-card Office with your current YU-card and government issued photo ID.
- An updated photo may be taken on site if the photo submitted no longer reflects your appearance or the photo on file is greater than 12 months.
*You may be asked to provide your course time table to verify enrollment.
- For employee YU-card replacements and renewals, the YU-card Office must verify your information with HR Records before issuing. Please email firstname.lastname@example.org before applying or visiting.
- For student YU-cards, the legal name shown on your government issued photo identification must match our records. If you have changed your name or your name is not correct, please update your personal information through the Office of the Registrar.
- If you had door access on your previous card, please contact email@example.com with your new card information to transfer privileges.
For in-person assistance, please be sure to bring one of the following government-issued photo identification:
- Driver’s Licence
- Ontario Photo Card
- Permanent Resident Card
- Certificate of Indian Status
Note: If you do not possess any ID issued by a Canadian government, you must present a passport. All documents must be valid and original. Expired/copies/photos are not accepted. NO EXCEPTIONS.
222 William Small Centre
4700 Keele Street
Toronto, ON M3J1P3
Monday to Friday 8:45 am - 4:15 pm
Closed Every 3rd Friday of each month at 1:15 pm
During peak periods (beginning of semesters), our queuing system (QLess) may reach max capacity in the early morning. Therefore, we cannot assist clients who arrive after the daily limit is maxed. We apologize for any inconvenience that this may cause.
Glendon Housing & Ancillary Services, Greenhouse 1
2275 Bayview Ave
Toronto, ON M4N 3M6
Monday to Wednesday 9:00 a.m. - 3:00 p.m.
Thursday & Friday Closed