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Collaboration With Clients & Partners in Capstone Literature

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  • “This interaction between instructor and client is a critical first negotiation that sets the tone, expectations, and timing of the project.” (p.583) ...“Once students are assigned a team, they need to learn quickly as much as they can about the organization and issue before their communication with their client.” (p.585) “In the student-client negotiation, students must learn when to listen and when to direct the conversation.” (p.586)

  • “Case studies were designed to represent real-life situations that students were likely to encounter during their careers, either playing a patient as ... an actor or performing a caring role as a nurse. Assessments for the capstone simulation were formative, and involved the students engaging in self-reflection and peer review. Videos were available to enhance the self-reflection and peer-review process. Evaluation was undertaken through verbal feedback during debrief, written feedback, video footage and nursing student and acting student peer review.” (p.22)

  • “Student interaction with internal and external stakeholders in the organization can promote learning by illuminating the interplay of stakeholder ... interests and the often complex trade-offs inherent in many organizational decisions. Such interaction also teaches the value of negotiation skills as the organization seeks to influence these various stakeholders to accept their project recommendations.” (p.95) “The course facilitator should always stress that the student's individual learning is the super-ordinate goal.” (p.96)

  • “At both institutions, we found, for the most part, that industry expectations were met and students tended to rate themselves highly before the ... capstone course...Although not reflected in our survey results, informal conversations with industry partners over the past several years have revealed that a few partners hold unattainable expectations of students and others have very low expectations of students.” (p.192)

  • “Clients in the real world will forget requirements, lack an understanding of technology and occasionally have difficult personalities. This can serve ... as an excellent learning opportunity for students...In the real world, projects can be cancelled at any point due to a cut in funding. Even when the systems are being designed and built for free, the agency the students are working for can still find themselves short of funds...Generally speaking, it’s good to tell students that they’ll be graded on the system they produce, regardless of the client’s intention to implement it.” (p.24-25)

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