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Student Success Mentor Lead – Black Excellence York University (BE YU)

UNIT & DEPARTMENT: BE YU,Academic Success and Transition Programming

SOCIAL MEDIA TEASER: Got what it takes to support the personal and academic success of your fellow students? Committed to the values of Equity, Diversity, and Inclusion? Becoming a BE YU Student Success Mentor Lead can provide a rewarding learning opportunity all while supporting the success of your fellow students!

ELIGIBILITY: Applicants must be work/study eligible  as defined by Student Financial Services.  and must complete the online Student Financial Profile  available at .

NUMBER OF POSITIONS: 2 summer positions and 2 fall/winter positions

RATE OF PAY: $17.75-$19.50/ hr as per Student Financial Services guidelines.

EMPLOYMENT TERM: Summer 2023 (May 6, 2024 through August 30, 2024) with possibility of renewal for Fall/Winter 2024-2025

HOURS OF WORK: Summer term = 14-21 hours per week, typically 8:30 a.m. to 4:30 p.m. (3:30 p.m. on Fridays). Fall/Winter term = 10-12 hours per week.

LOCATION: The position will be primarily an on-campus role at Keele campus with some virtual work scheduled to align with operational needs of the office.

The Work Study Student program provides on-campus job opportunities for eligible York University undergraduate students. Work Study Student employees are provided opportunities to contribute to support roles while developing valuable, relevant skills and work experience for the workplace. These roles offer a learning and development opportunity for Work Study Student employees to receive experiential on-the-job training, guidance and mentorship. Under the guidance of permanent staff members, Work Study Student employees will provide support to their relevant department/faculty in clerical, administrative and technical capacities.

As part of your Work-Study/LEAP experience, you will participate in Becoming YU, a program designed to support students in:

• creating meaningful goals and objectives;

 • recognizing the value of their personal, academic and professional experiences;

• identifying their competencies and skills; and

 • articulating their skills and experiences with confidence. Becoming YU includes regular meetings with your student employment supervisor/coach for reflecting on your progress and getting valuable feedback


Black Excellence (BE YU) Program - The program provides Black students with the supports they need to transition to university and maximize their student experience on the path to graduation. Through workshops, specialized events, mentoring, academic advising and more, BE YU is designed to champion the academic, professional and personal success of York’s Black student community. 

BE YU Student Success Mentor Leads serve as team leads to Student Success Mentors in the program and play a leadership role in the training and support of our peer mentor team. In consultation with full-time staff, they create and deliver engaging educational content and support the conditions necessary for effective peer mentorship aimed at maximizing student success.

Student Success Mentor Lead may be responsible for some or all the following tasks:

  1. Provide peer support by identifying student needs and make informed referrals to financial, academic, career and health resources on campus.
  2. Promote awareness and assist students with obtaining information about available programs and services.
  3. Share experiences, guidance and information through mentorship conversations and responding to questions and concerns.
  4. Facilitate group session to disseminate information via presentations.
  5. Acts as an ambassador and role model by helping students navigate York University’s processes and procedures.
  6. Assist with planning and implementing program initiatives, activities and campus events.
  7. Develop website and social media content to creatively collaborate with students to share ideas, provide information and promote events.
  8. Collaborate with campus partners to develop and promote mentorship programs.
  9. Stay well-informed on emerging and diverse programs.
  10. Assist with collecting and documenting program data, evaluations and outcomes.
  11. Draft reports, conduct research and develop resources.
  12. Assist with special projects and administrative duties.
  13. Attend and participate in team meetings.
  14. Other duties as assigned.

Lead Duties

  • Motivate and act as a team lead to Student Success Mentors.
  • Develop and conduct training program.
  • Coordinate program operations by providing logistical and communications support.


Skills and Qualifications  

  • Knowledge of campus and community resources, including academic, social, safety, health, cultural and others and able to refer students as appropriate. 
  • Demonstrated leadership ability. 
  • Knowledge of York’s services and resources for students. 
  • Strong presentation and facilitation skills. 
  • Excellent oral and written communications skills.  
  • Ability to connect with others across differences of culture, experience, identity etc.  
  • Strong organizational and time management skills and good attention to detail.   
  • Ability and willingness to work both independently and as part of a team.   
  • Eagerness to learn and take initiative.  
  • Proficient with MS Office such as Word, Excel, PowerPoint. 
  • Professional, punctual, and reliable. 
  • Able to maintain confidentiality and keep accurate and detailed records. 
  • Students who are a good fit for this position are dynamic, approachable, knowledgeable, and open to learning about themselves and others. They will show high levels of emotional intelligence combined with excellent communication and organizational skills. 
  • Ability to demonstrate organizational skills to carry out a variety of tasks.
  • Ability to meet deadlines and organize time effectively.
  • Ability to present data in a variety of document and display formats.
  • Ability to use research methods to identify and verify information.
  • Ability to use social & digital media to effectively communicate or respond to others.


Relevant and required training will be assigned and completed as part of the working hours of the job.


Applicants must provide (via upload on the application form) an up-to-date resume and cover letter outlining their interest in this specific role.


Application closing date is March 11, 2024


  • Only those applicants considered for an interview will be contacted.
  • All applicants must submit their application using a or if unpermitted, a e-mail domain.

NOTE: York University requires all employees to comply with provisions regarding masking, vaccination, and daily health screening as outlined on the Better Together web site. At the time of the writing of this positions, York strongly encourages masking, vaccination and daily health screening using YU Screen. These provisions, guidelines and any requirements are subject to change from time to time in accordance with Public Health directives. For further details, please click on:

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), Indigenous Peoples and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.