Wireless and wired internet service is available in all residences along with VoIP telephone service at York University Keele and Glendon Campuses. Please see the Residence Internet Subscriber Agreement.

How do I get it ?

See the below network related services in residence:

Undergraduate Residences

(Bethune, Calumet, Stong, Vanier, Founders, Winters, Tatham Hall, Pond, Hilliard, and Wood Residences)

York Apartments

(Assiniboine, Atkinson, & Passy Crescent buildings)

How do I get help ?

Please see the below Frequently Asked Questions (FAQ):

Up to 25Mbps for both wireless and wired upload and download speeds.

Personal Wi-fi Routers and access points (any extension of the York network) are NOT permitted. Please see the Residence Internet Subscriber Agreement for more details.

No, you do not need to cancel your York Internet service in your residence. You can just take your personal computer, equipment, and cables with you, but leave anything that is part of the York University infrastructure in place (e.g. if your room has a white wall mounted network access point).

Please visit the VoIP Phone Service page for more details about moving or cancelling the service.

A wired network connection is recommended and is the easiest way to get a smart TV working - simply plug your smart TV into the data port marked either LAN 2 or LAN 3 on the CISCO white coloured wall mount Access Point with a network cable (if you don't have this e.g. in Calumet or Pond residences, then connect to the single blue network jack you have). If you want to get a smart TV working wirelessly, please see the below FAQ section "How do I register my smart device?"

No, York University does not provide network cables. You will have to provide your own network cable. Please note that a CAT5 or higher network cable is recommended.

To register a smart device (such as a smart TV, clock, wireless printer, etc.) please see the information at this page.

Please visit the VoIP Phone Service page for more details about monthly fees, and installation costs.

Yes - each residence suite is equipped with an access point to provide wireless service as well as wired service regardless of any current external service arrangements with an external provider (e.g. with Rogers, Bell, etc.). Please note that it is the resident's responsibility to arrange for the termination of any service (e.g. with Rogers, Bell, etc.) if the service is no longer in use to avoid further unwanted charges, etc.

Need Cable TV Service? Cable TV service is provided directly by Rogers Communications to Assiniboine and Passy Crescent suites. Please call 1-800-784-6678 or email Rogers at gta.directsales@rci.rogers.com to order service. The process is that you must reach out to them first, and Rogers Communications should have an internal process to contact UIT at York University so that their technicians can schedule and make a site visit to arrange for access to the necessary network conduits and establish their service connections.

If you reside in York Apartments such as Assiniboine and Passy Crescent, you have the option to obtain the services of an external service provider such as Rogers or Bell. To begin the process, you need to initiate a conversation with the chosen service provider to determine if they offer services to your location. Once confirmed, the service provider will contact askIT@yorku.ca to arrange for their technicians to schedule a site visit. During the visit, the technicians will access the necessary network conduits and establish the required service connections.

Need to report a problem?

Residence Internet Problem Reporting Form

Internet in Residence