Strategic Procurement Services' mandate is to ensure vendors the University does business with provides the best possible services. Service aspects that are reviewed include the following:
- Price of good/service
- Quality of goods
- Quality of delivery
- Quality of service provided during ordering process
- Overall customer service
- Accounting/invoicing accuracy and process
- Adherence to scope of work and/or standing agreements
The on-line Vendor Evaluation Survey form is the tool used by a unit/department when evaluating a vendor. Strategic Procurement Services uses this information to gauge vendor performance and ensure that the best suited vendors offer the optimal price and service to the York University community.