The following links take you to information that can guide you if/when dealing with a student in distress or crisis.
- Identifying and dealing with students in distress
- Keele Campus Faculty & Staff Supports
- Glendon Campus Resources for Faculty & Staff
If you believe you are dealing with someone in crisis, call 911.
Resources Available to Faculty & Staff
Appletree Medical Centre offers a comprehensive list of medical services to the York University community.
Location: York Lanes
- Monday & Tuesday - 9 a.m. to 7 p.m.
- Wednesday - 9 a.m. to 5 p.m.
- Thursday - 9 a.m. to 8 p.m.
- Friday - 9 a.m. to 5 p.m.
- Saturday & Sunday - CLOSED
Big White Wall is a free online mental health and wellbeing service offering self-guided programs and creative outlets that includes a space to express, connect, learn and remain anonymous.
BounceBack Ontario is a free skill-building program that offers two forms of support: online videos; and telephone coaching sessions with guided workbooks.
The Centre for Indigenous Student Services strives to create a sense of belonging and to support the academic, spiritual, physical and emotional well-being to a diverse Indigenous student population. We provide a safe community space that offers culturally appropriate support services and programs to facilitate students’ success throughout their post-secondary studies.
Location: 246 York Lanes
Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.
Location: 2070 Victor Phillip Dahdaleh Bldg (formerly TEL Bldg)
Hours: Monday to Friday - 9 a.m. to 5 p.m.
Faculty members can also utilize services offered by ConnexOntario, a government-funded health services provider that offers free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness or gambling. They offer three helplines, all of which are live answer 24/7, confidential, and free:
Website: Employee & Family Assistance Program
Phone: General Line 1-800-268-5211; TTY Service is available at 1-800-363-6270.
- English: 1-844-880-9142
- French: 1-844-880-9143
- TTY: 1-877-338-0275
Location: 895 Don Mills Road, Tower Two, Suite 300, Toronto, Ontario M3C 1W3
Resources to help following the tragic event in Nova Scotia:
- After a traumatic event (PDF)
- How a traumatic event can affect you (PDF)
- Tips for helping your child after a traumatic event (PDF)
Here are some resources to help during the COVID-19 pandemic:
York Community members who identify as Indigenous can also connect with the First Nations and Inuit Help line. This service is a multilingual, free, confidential, mental health help line for Indigenous Canadians. They provide immediate, culturally relevant crisis counselling support 24 hours a day, 7 days a week, 365 days a year.
- Provides immediate, culturally relevant crisis counselling support
- Refers callers to additional supports if needed
- Provides services in English; French; Cree; Inuktitut; Ojibway
The keep.meSAFE Program provides direct support to faculty and staff who work with students. Please reach out if you wish to consult with a keep.meSAFE counsellor on a particular issue.
Examples of why faculty or staff call keep.meSAFE:
- Supporting distressed or distressing students
- Responding to a student inquiry about an undesirable grade Navigating communication difficulties due to language barriers or cultural norms
- Addressing a student conduct issue with a student
- Discussing culturally sensitive health topics, e.g. sexual health
- Supporting withdrawn or isolated students
To access consultative support, call 1-844-451-9700 anytime and identify yourself as a staff or faculty from York University requesting consultative support.
Faculty and staff that need support outside of York University can contact Ontario 211.
211 is the source Canadians trust when seeking information and services to deal with life's challenges. 211's award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.
211 connects people to the right information and services, strengthens Canada's health and human services, and helps Canadians to become more engaged with their communities.
Phone: 211 (free, confidential and available 24/7)
The Office of Student Community Relations (OSCR) supports students impacted by critical incidents, facing personal crises or multiple complex issues. OSCR supports students, parent/guardians and the community in its role as the University liaison in the management of critical incident cases. OSCR works with students to resolve complaints regarding inappropriate student behaviour either informally or through formal disciplinary processes.
Location: W128 Bennett Centre for Student Services
The Centre for Sexual Violence Response, Support & Education coordinates supports and resources for all members of the community that have experienced sexual violence, receives disclosures and complaints, facilitates safety planning, and assists survivors through the complaint process.
Phone: 416-736-5211 (available 24/7)
Location: 301 York Lanes
York University Psychology Clinic is a community mental health and training centre associated with the Department of Psychology in the Faculty of Health. The clinic utilizes the latest knowledge on effective assessment and treatment. The clinic provides a range of leading edge, effective mental health services to keep people of all ages living healthy, productive lives.
Location: Behavioral Sciences Building, Reception Room 104
Hours: Monday to Friday - 9 a.m. to 6:30 p.m.; appointments can be arranged outside these hours.
Workplace mental health is a broad construct that refers to policies, procedures, systems, and initiatives that serve to enhance and protect the overall psychological health of individuals within the work environment.