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Faculty & Staff

For student referral resources, download the Mental Health Resource Sheet.

Resources Available to Faculty & Staff

Appletree Medical Centre offers a comprehensive list of medical services to the York University community.

Phone: 647-722-2370

Location: York Lanes


  • Monday & Tuesday - 9 a.m. to 7 p.m.
  • Wednesday - 9 a.m. to 5 p.m.
  • Thursday - 9 a.m. to 8 p.m.
  • Friday - 9 a.m. to 5 p.m.
  • Saturday & Sunday - CLOSED

Togetherall is a free online mental health and wellbeing service offering self-guided programs and creative outlets that includes a space to express, connect, learn and remain anonymous.

BounceBack Ontario is a free skill-building program that offers two forms of support: online videos; and telephone coaching sessions with guided workbooks.

The CAMH Virtual Urgent Care Clinic provides same-day access to virtual and confidential mental health advice to anyone living in the City of Toronto. There is no fee for this service if you have a valid OHIP card. Virtual Urgent Care might be the right option for you if: 

  • You’re concerned about your mental health 
  • You’re able to wait until later the same day to speak with a mental health provider 
  • You’re over the age of 16 

Hours: Monday to Friday | 1 - 9 p.m. 

The Centre for Indigenous Student Services strives to create a sense of belonging and to support the academic, spiritual, physical and emotional well-being to a diverse Indigenous student population. We provide a safe community space that offers culturally appropriate support services and programs to facilitate students’ success throughout their post-secondary studies.

Phone: 416-736-5571

Email: cissinfo@yorku.ca

Location: 246 York Lanes

Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.

Website: Centre for Human Rights Equity and Inclusion

Phone: 416-736-5682

Email: rights@yorku.ca

Location: 2070 Victor Phillip Dahdaleh Bldg (formerly TEL Bldg)

Hours: Monday to Friday - 9 a.m. to 5 p.m.

Faculty members can also utilize services offered by ConnexOntario, a government-funded health services provider that offers free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness or gambling. They offer three helplines, all of which are live answer 24/7, confidential, and free:

Website: Employee & Family Assistance Program

Phone: General Line 1-800-268-5211; TTY Service is available at 1-800-363-6270.

  • English: 1-844-880-9142
  • French: 1-844-880-9143
  • TTY: 1-877-338-0275

Location: 895 Don Mills Road, Tower Two, Suite 300, Toronto, Ontario M3C 1W3

Resources to support those facing trauma and coping with traumatic events

Resources to support COVID-19 related concerns

York Community members who identify as Indigenous can also connect with the First Nations and Inuit Help line. This service is a multilingual, free, confidential, mental health help line for Indigenous Canadians. They provide immediate, culturally relevant crisis counselling support 24 hours a day, 7 days a week, 365 days a year.

Phone: 1-855-242-3310

  • Provides immediate, culturally relevant crisis counselling support
  • 24/7/365
  • Refers callers to additional supports if needed
  • Provides services in English; French; Cree; Inuktitut; Ojibway

Website: Health, Safety and Employee Well-Being

Phone: 416-736-5491


Location: Employee Well-Being, Kinsmen Building, 8 Chimneystack Road

Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.

The keep.meSAFE Program provides direct support to faculty and staff who work with students. Please reach out if you wish to consult with a keep.meSAFE counsellor on a particular issue.

Examples of why faculty or staff call keep.meSAFE:

  • Supporting distressed or distressing students
  • Responding to a student inquiry about an undesirable grade Navigating communication difficulties due to language barriers or cultural norms
  • Addressing a student conduct issue with a student
  • Discussing culturally sensitive health topics, e.g. sexual health
  • Supporting withdrawn or isolated students

To access consultative support, call 1-844-451-9700 anytime and identify yourself as a staff or faculty from York University requesting consultative support.

Faculty and staff that need support outside of York University can contact Ontario 211.

211 is the source Canadians trust when seeking information and services to deal with life's challenges. 211's award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.

211 connects people to the right information and services, strengthens Canada's health and human services, and helps Canadians to become more engaged with their communities.

Phone: 211 (free, confidential and available 24/7)

The Office of Student Community Relations (OSCR) supports students impacted by critical incidents, facing personal crises or multiple complex issues. OSCR supports students, parent/guardians and the community in its role as the University liaison in the management of critical incident cases. OSCR works with students to resolve complaints regarding inappropriate student behaviour either informally or through formal disciplinary processes.

Phone: 416-736-5231

Email: oscr@yorku.ca

Location: W128 Bennett Centre for Student Services

The Centre for Sexual Violence Response, Support & Education coordinates supports and resources for all members of the community that have experienced sexual violence, receives disclosures and complaints, facilitates safety planning, and assists survivors through the complaint process.

Phone: 416-736-5211 (available 24/7)

Email: thecentre@yorku.ca

Location: 301 York Lanes

Hours: Monday to Friday - 8:30 am to 4:30 pm

For after hours supports, see the supports from the Sexual Assault/Domestic Violence Care Centre (SA/DVCC) at Women's College Hospital in Toronto and Domestic Abuse and Sexual Assault (DASA) from Mackenzie Health in York Region.

York University Psychology Clinic is a community mental health and training centre associated with the Department of Psychology in the Faculty of Health. The clinic utilizes the latest knowledge on effective assessment and treatment. The clinic provides a range of leading edge, effective mental health services to keep people of all ages living healthy, productive lives.

Phone: 416-650-8488

Email: yupc@yorku.ca

Location: Behavioral Sciences Building, Reception Room 104

Hours: Monday to Friday - 9 a.m. to 6:30 p.m.; appointments can be arranged outside these hours.

Head over to the York University Recreation website for details on a variety of sports clubs, fitness classes, events, certification programs and more.

Website: https://988.ca/
Phone: 988 (toll-free)

This is a federally-funded confidential suicide crisis and prevention helpline. Call or text 9-8-8 toll free to receive immediate support from a trained crisis responder.  Learn more about supporting those at risk by visiting the 9-8-8 website.  

This service is not a substitute for ongoing therapy or mental health care. Please seek a counsellor (or other) professional service if you need ongoing care. 


Workplace mental health is a broad construct that refers to policies, procedures, systems, and initiatives that serve to enhance and protect the overall psychological health of individuals within the work environment.