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At York University, we prioritize your well-being alongside your studies. Our supportive environment offers services and support for your well-being throughout the year.  

Counselling Services

Free counselling services are available in n York’s campuses to help students to realize, develop and fulfill their personal potential to maximally benefit from their university experience and manage the challenges of university life. We offer free walk-in counselling services as well as virtual and in-person short-term ongoing counselling options.

Student Counselling, Health & Well-being

Email: schw@yorku.ca

Location: N110 Bennett Centre for Student Services, Keele Campus
Phone: 416-736-5297
Hours: Monday to Friday: 9 a.m. to 4 p.m.

Location: Student Success Centre, York Hall (YH) B108, Glendon Campus
Phone: (416) 487-6716
Hours: Monday to Friday: 9 a.m. to 4 p.m.

Graduate Wellness & Counselling at the Faculty of Graduate Studies (FGS) aims to support and enhance the mental health and well-being of York University graduate students as they pursue their academic goals through the development and implementation of resources, services, and supports designed to help graduate students connect with their wellness. Among the services and programming offered is a fast-access Wellness Consultation service for graduate students. Grad students can request a wellness consultation for help with:

  • Concerns about mental health
  • Balancing life as a graduate student
  • Personal wellness goal setting
  • Transitioning to graduate school
  • Difficulty coping with stress, anxiety, self-doubt, overwhelm or isolation
  • Staying healthy while progressing through one’s degree program
  • Exploring options for mental health and wellness services at York University or in the community
  • Psychoeducation and resources

To schedule a consultation, please visit the FGS Wellness Consultations page.

Phone: 416-736-2100 ext. 33379

Location: 230 York Lanes

Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.

Student Success and Wellness Counselling at Osgoode offers individual counselling appointments that can be booked online 8:30 a.m. to 4:30 p.m.

Their service follows a brief, solution-focused counselling model in which students are generally offered 6-8 sessions. However, service is customized to each student’s needs. If you require ongoing or a more intensive level of support or services they are unable to provide, they will work with you to find suitable options which could include appropriate internal or external referral.

The York University Psychology Clinic is a community mental health and training centre associated with the Department of Psychology in the Faculty of Health. The clinic utilizes the latest knowledge on effective assessment and treatment. The clinic provides a range of leading edge, effective mental health services to keep people of all ages living healthy, productive lives.

Phone: 416-650-8488

Email: yupc@yorku.ca

Location: Behavioral Sciences Building, Reception Room 104

Hours: Monday to Friday - 9 a.m. to 6:30 p.m.; appointments can be arranged outside these hours.


Domestic and international students that need support outside of York University can contact keep.meSAFE to call or chat with a counsellor anytime of the day or night from anywhere in the world.

  • Chat support available in 5 core languages (English, French, Mandarin, Cantonese, and Spanish).
  • Phone support is available in many more languages.

For real-time telephone support, please call: 1-844-451-9700 (Canada & USA) / +1-416-380-6578 (anywhere else) or Download the My SSP app.

keep.meSAFE Student Experience Guide 2021-22 (PDF)


Students that need support outside of York University who are currently in Ontario can also contact Good2Talk.

Dial 1-866-925-5454 or text GOOD2TALKON to 686868

  • Free, confidential and anonymous service for post-secondary students in Ontario 24/7/365
  • Resources, referrals and professional counselling
  • Good2Talk is a new, toll-free post-secondary student mental health helpline created as part of the Ministry of Training, Colleges and Universities’ (MTCU) Mental Health Innovation Fund. Free, bilingual, confidential and anonymous, Good2Talk offers professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario.

Offers 1-1 sessions with the Traditional Counselor for spiritual guidance and counselling, and group sessions on Indigenous cultural teachings.

Call: 416-736-5571

Email: cissinfo@yorku.ca

Website: Centre for Indigenous Student Services

Community Mental Health Resources

Wellness Together Canada offers educational resources on well-being and a wide range of community support for individuals to access.

This is a federally-funded confidential suicide crisis and prevention helpline. Call or text 9-8-8 toll free to receive immediate support from a trained crisis responder.  Learn more about supporting those at risk by visiting the 9-8-8 website.  

This service is not a substitute for ongoing therapy or mental health care. Please seek a counsellor (or other) professional service if you need ongoing care. 

Healing in Colour is a directory that offers Black, Indigenous, People of Colour (BIPOC) therapists who are committed to supporting BIPOC individuals in all intersections.

Mind Beacon is a Virtual Mental Health Therapy Clinic. They offer Guided CBT Programs as well as Live Therapy Sessions, either through phone sessions or video sessions.

The Affordable Therapy Network offers a directory of therapists offering low cost and sliding scale rates across Canada.

Togetherall is a free online mental health and wellbeing service offering self-guided programs and creative outlets that includes a space to express, connect, learn and remain anonymous.

BounceBack Ontario is a free skill-building program that offers two forms of support: online videos; and telephone coaching sessions with guided workbooks.

The Family Navigation Project is a phone and email service that provides youth (13 to 26 years old) and families in the GTA with support to navigate the mental health and addictions service system more easily by connecting them to resources, such as service providers and treatment centres.

Well Central offers free, self-direct online courses/modules focused on fostering better mental health and well-being. They have courses that explore well-being, recovery, overcoming loneliness and isolation, and developing self-compassion. All courses were developed by the Canadian Mental Health Association.

Offers free access to the Ontario Structured Psychotherapy Program to learn skills and strategies to improve your mental health. To sign up for fast access, complete the online self-referral form or talk to your primary care provider who can submit a referral on your behalf.

Youth Wellness Hubs Ontario is a network across the province dedicated to serving youth aged 12 to 25. They address youths' needs related to mental health, substance use, primary care, education, employment, training, housing and other community and social services.

Across Boundaries provides equitable, and holistic, mental health and addiction services for racialized individuals and Black communities in the GTA. Their free programs and services work within Anti-Racism/Anti-Black racism and Anti-Oppression frameworks. These frameworks address the negative impact of racism and discrimination on mental health and well-being. The Across Boundaries team consists of racialized community members themselves, representing the diverse communities they serve. They provide services in 17 different languages. To receive services, an individual must be: 

  • A member of a racialized community (e.g., Black/African, South Asian, West Asian, Arab, South-East Asian, Latin American) 
  • A resident of the Greater Toronto Area (GTA) 
  • Experience mental illness/severe mental health problems and/or addictions

York Community members who identify as Indigenous can also connect with the First Nations and Inuit Help line. This service is a multilingual, free, confidential, mental health help line for Indigenous Canadians. They provide immediate, culturally relevant crisis counselling support 24 hours a day, 7 days a week, 365 days a year.

Phone: 1-855-242-3310

  • Provides immediate, culturally relevant crisis counselling support 24/7/365
  • Refers callers to additional supports if needed
  • Provides services in English; French; Cree; Inuktitut; Ojibway

The CAMH Virtual Urgent Care Clinic provides same-day access to virtual and confidential mental health advice to anyone living in the City of Toronto. There is no fee for this service if you have a valid OHIP card. Virtual Urgent Care might be the right option for you if: 

  • You’re concerned about your mental health 
  • You’re able to wait until later the same day to speak with a mental health provider 
  • You’re over the age of 16 

Hours: Monday to Friday | 1 - 9 p.m. 

2SLGBTQIA+ Supports

TBLGAY is a safe space for the queer, trans and asexual community on Keele Campus located in room 449a at the Student Centre.

Feel free to come by the space to speak with staff, enjoy a social atmosphere, make new friends in a safer space, or take advantage of an ever-growing library of exciting books and magazines! We welcome anyone to come hang out in our space, or become involved with our volunteer collective. For more information and to join our discord, check out our Instagram or email us at tblgayexternal@yfs.ca.

Friends of Ruby is a welcoming space for LGBTQI2S youth. We support lesbian, gay, bisexual, transgender, queer, intersex and two-spirit youth (aged 16-29) through counselling, housing, practical assistance and multiple activities. Mental health and wellness supports are also offered.

Phone: 416-359-0237

Email: info@friendsofruby.ca

Sherbourne Health offers a wide range of primary healthcare programs and services to lesbian, gay, bisexual, trans, two-spirited, intersex, queer or questioning individuals. Our goal is to provide dignified, non-judgmental services to help clients feel better, cope better with day-to-day challenges and address specific LGBT2SQ health issues.

Health and Primary Care Access

The Student Health team's approach aims to improve the health of York students by incorporating the social determinants of health and its impacts to reduce health inequities and develop sustainable integrated strategies.

Appletree Medical Centre offers a comprehensive list of medical services to the York University community.

Phone: 647-722-2370

Location: York Lanes


  • Monday & Tuesday - 9 a.m. to 7 p.m.
  • Wednesday - 9 a.m. to 5 p.m.
  • Thursday - 9 a.m. to 8 p.m.
  • Friday - 9 a.m. to 5 p.m.
  • Saturday & Sunday - CLOSED

The Black Creek Community Health Centre is a non-profit community-based organization that provides health care services and programs geared to vulnerable populations living in Toronto’s North West communities.


  • Yorkgate Mall: 1 York Gate Blvd. Suite 202, Toronto, ON
  • Sheridan Mall: 2202 Jane St. Unit 5, Toronto, ON

Hours: Monday to Friday - 9 a.m. to 5 p.m.

CouchMD is a Canadian telemedicine service focused on mental health and well-being, providing clients with quick, convenient and confidential access to doctors by phone.

Phone: 647-365-4870

Planned Parenthood Toronto is a pro-choice community health centre that advances and advocates for the sexual health, health, and well being of youth.


Phone: 416-961-0113

Email: ppt@ppt.on.ca

Food Security

This Division of Students Food Resources  and the information can help you navigate food support resources across York’s campuses.

Other York Resources

The Centre for Indigenous Student Services strives to create a sense of belonging and to support the academic, spiritual, physical and emotional well-being to a diverse Indigenous student population. We provide a safe community space that offers culturally appropriate support services and programs to facilitate students’ success throughout their post-secondary studies.

Phone: 416-736-5571

Email: cissinfo@yorku.ca

Location: 246 York Lanes

Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.

The Centre for Human Rights Equity and Inclusion receives and processes human rights concerns and complaints brought forward by York students, faculty, and staff.

They also respond to York student, faculty, and staff inquiries, concerns and complaints relating to breaches of provincial human rights legislation and/or York human rights policies and procedures. York University has a procedure for dealing with complaints of harassment or discrimination that our team follows.

Phone: 416-736-5682

Email: rights@yorku.ca

Location: 2070 Victor Phillip Dahdaleh Building (formerly TEL Building)

Hours: Monday to Friday - 9 am to 5 pm

Health Education and Promotion is a team of York students and staff that collaboratively work with on and off campus stakeholders to create a community that supports students’ health and well-being. We provide outreach, workshops and one-on-one peer support for students with regards to mental health, sexual health, alcohol and other drugs and nutrition, all from a harm reduction approach.

Phone: 416-736-5144

Location: N110 Bennett Centre for Student Services

Hours: Monday to Friday - 9 a.m. to 4:30 p.m.

Learning Skills Services is available to assist students who would like to find strategies to manage their time more effectively, stay on top of their studies, prevent problems later on in the term, and get the most out of their university experience.

Phone: 416-736-5144

Location: Scott Library Learning Commons Hub


  • Monday, Wednesday, Thursday, Friday - 9 a.m. to 4:30 p.m.
  • Tuesday - 9 a.m. to 7 p.m.

The Office of the Ombudsperson is a confidential, impartial and independent resource for university community members. The office provides advice and guidance to community members about their university-related concerns and complaints regarding policies, procedures and decision-making structures. In their review of concerns or complaints, the Ombudsperson can: 

  • listen to and help to analyze the concern 
  • identify and explain relevant university policies, procedures and practices 
  • help define and evaluate options and strategies 
  • help resolve problems informally and expeditiously 
  • make referrals to other campus and community resources and mediate conflicts (with consent of the parties)  
  • initiate discussions with other parties involved (with consent of the parties) 
  • investigate a problem, complaint or concern. 

Committed to the principles of equity, diversity and inclusion, the office operates with an understanding that the successful resolution of complaints contributes to the development of a supportive and inclusive environment for all members of the York community. 

Phone: 416 736 2100 ext. 22937

Email: ombuds@yorku.ca

Location: N205A Bennett Centre for Student Services

The Office of Student Community Relations (OSCR) supports students impacted by critical incidents, facing personal crises or multiple complex issues. OSCR supports students, parent/guardians and the community in its role as the University liaison in the management of critical incident cases. OSCR works with students to resolve complaints regarding inappropriate student behaviour either informally or through formal disciplinary processes.

Phone: 416-736-5231

Email: oscr@yorku.ca

Location: W128 Bennett Centre for Student Services

Student Advising at York can support and empower you throughout your academic journey. From understanding degree requirements and student accounts, to resume support and study permit information, there is an advisor who can help you find the information you need.

The advising office you go to will depend on the topic you’d like to discuss, your campus, Faculty and program.

For more information on Academic Advising, Student Records and Financial Aid Advising and Immigration Advising please visit the Student Advising Website.

Student Accessibility Services (SAS) provides educational support to students with documented disabilities in accordance with the Ontario Human Rights Code and York Senate Policy on Academic Accommodation for Students with Disabilities.

Students on the Keele Campus

To register with SAS, students must be enrolled in degree-granting programs on the Keele campus of York University. As part of registration, students must provide BOTH their disability related documentation AND complete an online questionnaire.

Students on the Glendon Campus

The Accessibility, Well-Being and Counselling (AWC) Centre at Glendon campus also offers a range of services to Glendon students, including personal counselling, career counselling and accessibility services for students with learning, mental health, physical, sensory and medical disabilities.”

The Centre for Sexual Violence Response, Support & Education coordinates supports and resources for all members of the community that have experienced sexual violence, receives disclosures and complaints, facilitates safety planning, and assists survivors through the complaint process.

Phone: 416-736-5211 (24/7)

Email: thecentre@yorku.ca

Location: 301 York Lanes

Hours: Monday to Friday - 8:30 am to 4:30 pm

For after hours supports, see the supports from the Sexual Assault/Domestic Violence Care Centre (SA/DVCC) at Women's College Hospital in Toronto and Domestic Abuse and Sexual Assault (DASA) from Mackenzie Health in York Region.

York International provides a variety of supports, resources and events for international students and students working or studying abroad.

Phone: 416-736-5177

Email: intlstudentquestions@yorku.ca

Location: 200 York Lanes

Head over to the York University Recreation website for details on a variety of student groups, sports clubs, fitness classes, events, certification programs and more.

Women’s Mental Health Talks is a student led support group that aims to provide women with the tools they need to maintain mental, emotional, and spiritual well-being. They offer bi-weekly open discussions, meditation sessions, and seminars that focus on uplifting all women.  

Guest speakers are invited to host panels on topics such as:  

  • Finance  
  • Mental health and wellness  
  • Dismantling diet culture  

Support groups provide students with an open and safe space where they can share their thoughts and have a discussion on topics such as:  

  • Navigating family dynamics  
  • Relapse and recovery  
  • Eating disorders and body image  
  • Sexuality and sexual health  
  • Social media and mental health  

For more information on what support is currently being offered please visit the WMHT Facebook Group.