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Counselling Services

Counselling services are available for all York students on both our Keele and Glendon campuses to help students to realize, develop and fulfill their personal potential to maximally benefit from their university experience and manage the challenges of university life. We offer free walk-in counselling services at both campuses as well as virtual and in-person short-term ongoing counselling options.

Student Counselling, Health & Well-being

Email: schw@yorku.ca

Phone: 416-736-5297

Location: N110 Bennett Centre for Student Services, Keele Campus

Hours: Monday to Friday - 9 a.m. to 3 p.m.

Accessibility, Well-Being and Counselling Centre

Email: counselling@glendon.yorku.ca

Phone: 416-487-6709

Location: Glendon Hall, Room 111A, Glendon Campus

Hours: Monday to Friday - 9 a.m. to 3 p.m.

Graduate Wellness & Counselling at the Faculty of Graduate Studies (FGS) aims to support and enhance the mental health and well-being of York University graduate students as they pursue their academic goals through the development and implementation of resources, services, and supports designed to help graduate students connect with their wellness. Among the services and programming offered is a fast-access Wellness Consultation service for graduate students. Grad students can request a wellness consultation for help with:

  • Concerns about mental health
  • Balancing life as a graduate student
  • Personal wellness goal setting
  • Transitioning to graduate school
  • Difficulty coping with stress, anxiety, self-doubt, overwhelm or isolation
  • Staying healthy while progressing through one’s degree program
  • Exploring options for mental health and wellness services at York University or in the community
  • Psychoeducation and resources

To schedule a consultation, please visit the FGS Wellness Consultations page.

Phone: 416-736-2100 ext. 33379

Location: 230 York Lanes

Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.

Student Success and Wellness Counselling at Osgoode offers individual counselling appointments that can be booked online 8:30 a.m. to 4:30 p.m.

Their service follows a brief, solution-focused counselling model in which students are generally offered 6-8 sessions. However, service is customized to each student’s needs. If you require ongoing or a more intensive level of support or services they are unable to provide, they will work with you to find suitable options which could include appropriate internal or external referral.

The York University Psychology Clinic is a community mental health and training centre associated with the Department of Psychology in the Faculty of Health. The clinic utilizes the latest knowledge on effective assessment and treatment. The clinic provides a range of leading edge, effective mental health services to keep people of all ages living healthy, productive lives.

Phone: 416-650-8488

Email: yupc@yorku.ca

Location: Behavioral Sciences Building, Reception Room 104

Hours: Monday to Friday - 9 a.m. to 6:30 p.m.; appointments can be arranged outside these hours.

keep.meSAFE

Domestic and international students that need support outside of York University can contact keep.meSAFE to call or chat with a counsellor anytime of the day or night from anywhere in the world.

  • Chat support available in 5 core languages (English, French, Mandarin, Cantonese, and Spanish).
  • Phone support is available in many more languages.

For real-time telephone support, please call: 1-844-451-9700 (Canada & USA) / +1-416-380-6578 (anywhere else) or Download the My SSP app.

keep.meSAFE Student Experience Guide 2021-22 (PDF)

Good2Talk

Students that need support outside of York University who are currently in Ontario can also contact Good2Talk.

Dial 1-866-925-5454 or text GOOD2TALKON to 686868

  • Free, confidential and anonymous service for post-secondary students in Ontario 24/7/365
  • Resources, referrals and professional counselling
  • Good2Talk is a new, toll-free post-secondary student mental health helpline created as part of the Ministry of Training, Colleges and Universities’ (MTCU) Mental Health Innovation Fund. Free, bilingual, confidential and anonymous, Good2Talk offers professional counselling and information and referrals for mental health, addictions and well-being to post-secondary students in Ontario.

York Community members who identify as Indigenous can also connect with the First Nations and Inuit Help line. This service is a multilingual, free, confidential, mental health help line for Indigenous Canadians. They provide immediate, culturally relevant crisis counselling support 24 hours a day, 7 days a week, 365 days a year.

Phone: 1-855-242-3310

  • Provides immediate, culturally relevant crisis counselling support 24/7/365
  • Refers callers to additional supports if needed
  • Provides services in English; French; Cree; Inuktitut; Ojibway

Community Mental Health Resources

Wellness Together Canada was created in response to an unprecedented rise in mental health and substance use concerns due to the COVID-19 pandemic, with funding from the Government of Canada.

Healing in Colour is a directory that offers Black, Indigenous, People of Colour (BIPOC) therapists who are committed to supporting BIPOC individuals in all intersections.

Mind Beacon is a Virtual Mental Health Therapy Clinic. They offer Guided CBT Programs as well as Live Therapy Sessions, either through phone sessions or video sessions. The Guided CBT Program is currently being offered for FREE to all Ontario residents.

AbilitiCBT is an internet-based cognitive behavioural therapy (iCBT) program that you can access from any device, any time. Cognitive behavioural therapy is one of the most effective forms of therapy. It works by helping you understand and change the thoughts, feelings and behaviours that are causing you problems. AbilitiCBT works the same way, but virtually. AbilitiCBT’s user-friendly platform makes it convenient to get help when you need it, where you need it. AbilitiCBT is FREE if you live in Ontario or Manitoba.

The Affordable Therapy Network offers a directory of therapists offering low cost and sliding scale rates across Canada.

Togetherall is a free online mental health and wellbeing service offering self-guided programs and creative outlets that includes a space to express, connect, learn and remain anonymous.

BounceBack Ontario is a free skill-building program that offers two forms of support: online videos; and telephone coaching sessions with guided workbooks.

The Family Navigation Project is a phone and email service that provides youth (13 to 26 years old) and families in the GTA with support to navigate the mental health and addictions service system more easily by connecting them to resources, such as service providers and treatment centres.

Well Central offers free, self-direct online courses/modules focused on fostering better mental health and well-being. They have courses that explore well-being, recovery, overcoming loneliness and isolation, and developing self-compassion. All courses were developed by the Canadian Mental Health Association.

2SLGBTQIA+ Supports

2SLGBTQIA+ Support Group

Student Counselling, Health & Well-being (SCHW) offers a bi-weekly drop-in support group to York’s 2SLGBTQIA+ student community. SCHW counsellors who identify as part of the 2SLGBTQIA+ community facilitate this group and create a safe and positive space where stories can be shared and support given. The group gives students the opportunity to be themselves in a world that often says that being themselves is not okay. Topics covered include coming out, gender and sexuality, finding safe spaces on campus/ during COVID-19, managing stress, connecting with broader community supports, and self-care. Group members are encouraged to lead the conversation and have agency over deciding what they would like discussed on any given week.

Gay Men's Support Group

This group provides a safe space to discuss all issues related to the gay men or queer men community. Individuals interested in joining the group will need to first set-up a group screening to assess their needs and to discuss group norms and rules.

Queer Women's Support Group

This is a virtual support group for women who love women and identify as Two-Spirit, Lesbian, Bisexual, Trans, Non-Binary or Questioning (2SLBTQ). This group invites students with lived experience in these communities to meet and discuss issues in a supportive environment.

Trans and Non-Binary Support Group

The Trans and Non-Binary Support Group is here to help students and navigate gender in a relaxed and safe space. Feel free to share as much or as little as you want. Ask questions, just listen in, or chat and make some new friends! Our group is facilitated by Jay Jonah, a trans-masculine social worker who specializes in supporting trans and non-binary folx. Open to all trans, non-binary, gender-non-conforming folx and those who are questioning their gender.

Learn more about these groups on the SCHW website.

TBLGAY is a safe space for the queer, trans and asexual community on Keele Campus located in room 449a at the Student Centre.

Feel free to come by the space to speak with staff, enjoy a social atmosphere, make new friends in a safer space, or take advantage of an ever-growing library of exciting books and magazines! We welcome anyone to come hang out in our space, or become involved with our volunteer collective. For more information and to join our discord, check out our Instagram or email us at tblgayexternal@yfs.ca.

Friends of Ruby is a welcoming space for LGBTQI2S youth. We support lesbian, gay, bisexual, transgender, queer, intersex and two-spirit youth (aged 16-29) through counselling, housing, practical assistance and multiple activities. Mental health and wellness supports are also offered.

Phone: 416-359-0237

Email: info@friendsofruby.ca

Sherbourne Health offers a wide range of primary healthcare programs and services to lesbian, gay, bisexual, trans, two-spirited, intersex, queer or questioning individuals. Our goal is to provide dignified, non-judgmental services to help clients feel better, cope better with day-to-day challenges and address specific LGBT2SQ health issues.

Primary Care Access

Appletree Medical Centre offers a comprehensive list of medical services to the York University community.

Phone: 647-722-2370

Location: York Lanes

Hours:

  • Monday & Tuesday - 9 a.m. to 7 p.m.
  • Wednesday - 9 a.m. to 5 p.m.
  • Thursday - 9 a.m. to 8 p.m.
  • Friday - 9 a.m. to 5 p.m.
  • Saturday & Sunday - CLOSED

The Black Creek Community Health Centre is a non-profit community-based organization that provides health care services and programs geared to vulnerable populations living in Toronto’s North West communities.

Locations:

  • Yorkgate Mall: 1 York Gate Blvd. Suite 202, Toronto, ON
  • Sheridan Mall: 2202 Jane St. Unit 5, Toronto, ON

Hours: Monday to Friday - 9 a.m. to 5 p.m.

CouchMD is a Canadian telemedicine service focused on mental health and well-being, providing clients with quick, convenient and confidential access to doctors by phone.

Phone: 647-365-4870

Planned Parenthood Toronto is a pro-choice community health centre that advances and advocates for the sexual health, health, and well being of youth.

Services:

Phone: 416-961-0113

Email: ppt@ppt.on.ca

The Virtual Health Clinic offers convenient access for York students looking to arrange appointments with community health-care providers for counselling, prescriptions, specialist referrals and more. Their remote services are 100% OHIP covered, offered seven days a week and are available online and through phone/text at 844-222-7200.

Food Security

The YFS Food Support Centre helps students overcome difficult financial circumstances by providing free non-perishable food and basic need items.

Website: https://northyorkharvest.com/

Phone: 647-704-1111

In response to COVID-19, food bank location and times may be subject to change. Please contact Gloria at 416-635-7771 ext. 46 or gloria@northyorkharvest.com if you require assistance.

Location: 540 Finch Ave W, North York, ON M2R 1N6

Website: https://societyforthelivingfoodbank.com/

Phone: 416-746-0388

Location: 274 Eddystone Ave, North York, ON M3N 1H8

Other York Resources

The Centre for Indigenous Student Services strives to create a sense of belonging and to support the academic, spiritual, physical and emotional well-being to a diverse Indigenous student population. We provide a safe community space that offers culturally appropriate support services and programs to facilitate students’ success throughout their post-secondary studies.

Phone: 416-736-5571

Email: cissinfo@yorku.ca

Location: 246 York Lanes

Hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.

The Centre for Human Rights Equity and Inclusion receives and processes human rights concerns and complaints brought forward by York students, faculty, and staff.

They also respond to York student, faculty, and staff inquiries, concerns and complaints relating to breaches of provincial human rights legislation and/or York human rights policies and procedures. York University has a procedure for dealing with complaints of harassment or discrimination that our team follows.

Phone: 416-736-5682

Email: rights@yorku.ca

Location: 2070 Victor Phillip Dahdaleh Building (formerly TEL Building)

Hours: Monday to Friday - 9 a.m. to 5 p.m.

Health Education and Promotion is a team of York students and staff that collaboratively work with on and off campus stakeholders to create a community that supports students’ health and well-being. We provide outreach, workshops and one-on-one peer support for students with regards to mental health, sexual health, alcohol and other drugs and nutrition, all from a harm reduction approach.

Phone: 416-736-5144

Location: N110 Bennet Centre for Student Services

Hours: Monday to Friday - 9 a.m. to 4:30 p.m.

Learning Skills Services is available to assist students who would like to find strategies to manage their time more effectively, stay on top of their studies, prevent problems later on in the term, and get the most out of their university experience.

Phone: 416-736-5144

Location: Scott Library Learning Commons Hub

Hours: 

  • Monday, Wednesday, Thursday, Friday - 9 a.m. to 4:30 p.m.
  • Tuesday - 9 a.m. to 7 p.m.

The Office of Student Community Relations (OSCR) supports students impacted by critical incidents, facing personal crises or multiple complex issues. OSCR supports students, parent/guardians and the community in its role as the University liaison in the management of critical incident cases. OSCR works with students to resolve complaints regarding inappropriate student behaviour either informally or through formal disciplinary processes.

Phone: 416-736-5231

Email: oscr@yorku.ca

Location: W128 Bennett Centre for Student Services

Student Accessibility Services (SAS) provides educational support to students with documented disabilities in accordance with the Ontario Human Rights Code and York Senate Policy on Academic Accommodation for Students with Disabilities.

Students on the Keele Campus

To register with SAS, students must be enrolled in degree-granting programs on the Keele campus of York University. As part of registration, students must provide BOTH their disability related documentation AND complete an online questionnaire.

Students on the Glendon Campus

The Accessibility, Well-Being and Counselling (AWC) Centre at Glendon campus also offers a range of services to Glendon students, including personal counselling, career counselling and accessibility services for students with learning, mental health, physical, sensory and medical disabilities.”

Sexual Assault Survivors' Support Line & Leadership provides unbiased and non-judgmental peer support and referrals to survivors of sexual violence. Educational outreach programs and information sessions are offered.

Phone: 416-650-8056 (24/7)

Location: 4th Floor of the Student Centre, Room B449

Hours:

  • Monday - 11:30 a.m. to 5:30 p.m.
  • Tuesday - 11:30 a.m. to 2:30 p.m., 5 p.m. to 8 p.m.
  • Wednesday - 6 p.m. to 8 p.m.
  • Thursday - 11:30 a.m. to 5:30 p.m.
  • Friday - 10 a.m. to 5:30 p.m.

The Centre for Sexual Violence Response, Support & Education coordinates supports and resources for all members of the community that have experienced sexual violence, receives disclosures and complaints, facilitates safety planning, and assists survivors through the complaint process.

Phone: 416-736-5211 (24/7)

Email: thecentre@yorku.ca

Location: 301 York Lanes

Head over to the York University Recreation website for details on a variety of student groups, sports clubs, fitness classes, events, certification programs and more.

Mental Health Resource Sheet