Markham Campus Student Support Advising

Our dedicated Markham Campus Student Support Advisors provide front line support to prospective and current York University students with admissions, registrarial and financial support.

We are committed to finding solutions and expediting resolutions, ensuring that our students feel heard and supported. We are here to help you understand your student account, tuition and fees, assist with financial aid and OSAP inquiries. We help with resolving financial or admissions related issues and provide guidance on the University’s Policies and Guidelines.

Your Quick Financial Guide

https://students.yorku.ca/yustart/financial-guide

Click Here to Access Fall Winter 26-27 Student Support Handbook

Quick Links

Get in Touch with a Markham Campus Student Support Advisor

Our services are open to all current students in any Markham Campus program, as well as prospective students interested any Markham Campus program. Your success is our priority.

Drop-In Advising Schedule

Monday, Tuesday, Wednesday, Thursday Virtual drop-in advising available from 9:00 a.m. - 3:30pm
Friday: Virtual drop-in advising available from 9:00 a.m. – 3:00 p.m
Closed for lunch from 12pm to 1pm

To schedule a virtual/phone Student Support & Advising appointment, email advisebooking.markham@yorku.ca.

For non urgent matters, you may also send emails to the Student Support Advising team at ssa.markham@yorku.ca and we will respond as soon as possible. We appreciate your patience.

Drop-in advising is available for prospective students, and students currently enrolled in Markham Campus programs. Appointments are provided on a first-come first served basis. The last drop-in appointment will be taken at 3:30 PM Monday to Thursday and 2:30pm on Friday.

Location: Visit us at the Metropia Student Success Centre, Room 1010, 1 University Blvd, Markham, ON.

Hours of Operation:

Monday, Tuesday, Thursday: 9 a.m. –12 p.m. and 1 – 4 p.m.
Wednesday: Please note that during the summer period (May 20 through August 26), drop-in advising will not be available on Wednesday mornings. Drop-in hours will continue as usual on Mondays, Tuesdays, Thursdays, and Fridays.
Early Fridays: Our office follows York University’s summer hours from Friday, May 15, 2026, through Friday, September 4, 2026. During this period, the office closes at 3:30 p.m. on Fridays, with the last drop-in advising appointment scheduled at 2:30 p.m.; the drop-in queue will close earlier if it reaches capacity.

To schedule a virtual/phone Student Support & Advising appointment, email advisebooking.markham@yorku.ca.

Our Student Support Advising Team

Candice Simonta-Dyer

Student Support & Advising Coordinator

Candice Simonta-Dyer is the Student Support & Advising Coordinator at York University’s Markham Campus, where she provides training, direction and resources to Student Support Advisors, towards advising service excellence. Candice continuously improves, develops and implements new initiatives, programs, workshops, and tools that support holistic student service, social integration and student success, tailored to the needs of YorkU's diverse student population. Candice also provides frontline support to prospective and current students .

A certified Project Management Professional, with a BSc in Sociology and certificates in Student Support; Respect, Equity, Diversity Inclusion; Increasing Learner Engagement and more, Candice is dedicated to proactively supporting and advising students towards academic success, ensuring that students feel heard and supported.

Bernard Poon

Student Support Advisor

Bernard Poon is a Student Support Advisor at York University’s Markham Campus, supporting students as they navigate the academic, administrative and personal dimensions of their university journey. His experience at York includes academic petitions and appeals, admissions, enrolment, financial aid advising, and supporting internationally educated professionals.

Bernard holds master’s degrees in psychology, with a focus on Educational Psychology, and English for Specific Purposes, with a focus on language teaching and linguistics. These perspectives inform a student-centred approach grounded in careful listening, empathy, and an appreciation that every student arrives with a different story, set of strengths and way of making sense of their experience.

For Bernard, advising is more than resolving a question or navigating a process. It is about helping students understand where they stand, recognize the possibilities ahead, and find their own path forward with greater clarity and confidence.

Looking for Academic Advising?

Markham Campus Academic Advising is central to the integrated service offerings within the Markham Campus Student Success & Advising team.

Learn More

Financial Success Resources

Tax Tips

Navigate tax season with confidence! This resource will help students understand the basics of filing Canadian taxes, gain an understanding of tax credits & refunds and discover free tax resources.

OSAP Extension Application

For students who want to extend their full-time OSAP application for an additional term within the same academic year (e.g. Summer OSAP) click here to learn more about the process and how to apply for continued financial support.

Explore Financial Tools for Success

From scholarships and bursaries to student discounts and on-campus jobs, there are plenty of ways to make your money work for you. Discover financial resources that you can access at Markham Campus or through external partners.

FAQs

Canadian citizens, permanent residents and protected persons are eligible for OSAP.

Your OSAP entitlement amount, is based on the government’s assessment of your financial need and educational costs. Assessment factors include gross family income, student resources, expected financial resources (e.g. work integrated learning income), enrollment status, course load, academic progress, family size and more.

The OSAP Aid Estimator can provide you with a rough estimate of the funding that you may be eligible for, through OSAP.

OSAP is a financial aid program offered jointly by the provincial and federal governments. Funding is available in the form of grants and loans.

Students who apply for OSAP may qualify for grants only, loans only, or a combination of grants and loans. Students are not required to repay OSAP loans until 6 months after studies are complete.

OSAP federal loans are interest free. OSAP provincial loans are not interest free. Interest is charged on provincial loans immediately after you exit school.

OSAP loans are payable to the National Student Loans Service Centre (NSLSC). Students receive advance notice from NSLSC informing them when payments are due.

When an OSAP application is approved, (grant and/or loan) funds will be automatically disseminated to the university. Any surplus for that academic term/year will be sent to the student's bank account.

You can register at any time, by creating a profile online at https://www.ontario.ca/page/osap-ontario-student-assistance-program.

Fall/Winter OSAP applications open in May. Due to processing times it’s best to apply asap, ideally no later than 6 to 8 weeks before classes start. To determine your eligibility for OSAP funding, you can submit an OSAP application online through your OSAP account.

It’s best to apply for OSAP within the first two weeks of July, since OSAP cost codes are by this time and students will not need to manually enter their program information on OSAP.

Student must then select York University as your school from a list of approved schools and search for your program under approved programs, including “Markham” in your search. Apply for OSAP for Fall and Winter (Fall/Winter) at the same time, as you will be advised to enroll in your Fall and Winter courses at the same time.

Visit this website for OSAP important dates.

Students who apply for OSAP and do not qualify for grants, may qualify for loans. If you are not interested in a loan, you can apply for OSAP grant funding only directly on your OSAP application.

OUAC is a centralized application service for applications to Ontario universities. No, there is no benefit to linking OSAP to OUAC.

York University scholarships, awards and bursaries will be automatically reported to OSAP by YorkU, please do not report these. Visit this page for more information: https://sfs.yorku.ca/scholarships-awards-bursaries

The full-time deadline to apply for OSAP is 60 days before the study period ends. The part-time deadline to apply for OSAP is 40 days before the study period ends. All required documentation must be uploaded 40 days the before end of study period (term). For important OSAP dates visit: https://osap.yorku.ca/osap-important-dates.

If you have submitted your OSAP application with required documents by July 25 for Fall/Winter applications or November 21 for Winter only applications and do not receive your funding by the payment due date of January 10, interest will be deferred on the outstanding balance for the month of January (interest charges will resume in February if unpaid). Visit the OSAP Important Dates page for more information.

OSAP funds will be remitted for your YorkU fees. If the funds you receive from OSAP exceeds your YorkU fees, the balance will go to your bank account. Students are advised to set up their banking information by visiting YorkU “Request a Refund” page, there is a button to “Create or Update My Banking Information”. Add your banking information there.

If the funds you receive from OSAP does not cover all your YorkU fees, you will be required to pay the difference. Fees are posted throughout the year. Students are advised to login to their student account regularly to view their statement and check the minimum balance due, to ensure that all fees are paid.

When you register, fees will be charged to your student account. Fees are posted throughout the year. Students are advised to login to their student account regularly to view their statement and check the minimum balance due, to ensure that all fees are paid. Visit our webpage about how and when to pay through your student account. Fall fees are typically due September 10, and Winter fees are typically due January 10, after which, interest will be charged on unpaid fees. Please refer to deadlines here: https://registrar.yorku.ca/enrol/dates

Year 1 International students, who need receipts for visa purposes, can pay via international wire and will automatically receive a receipt on MyFile.

If you are a first-year student and paid the registration deposit, you will not be de-enrolled from classes should you miss the “Minimum Payment due by” date.

However, you will accumulate interest charges on your student account.

To avoid this situation, we recommend reading the Understand Your Statement webpage.

If you’ve misreported your income, you must complete and submit an income change request form for the applicable session: https://osap.yorku.ca/osap-forms.

Student Financial Services publishes Statements once per month, around the 18^th. The statement gives you what is due for the next month, where you can view the minimum amount due. If your OSAP/payment came in after this date, it’s likely not posted yet.

The person who opened the education account would ask the financial institution for educational assistance payments. Each financial institution may have different requirements, but they typically ask for proof of enrollment to confirm your enrollment status (e.g. full-time/part-time student), and check that the university is an eligible institution, before releasing funds. Funds may be released directly to you, and they may request receipts. It’s best to connect with your financial institution for the process.

You can download a standard enrollment letter, or a letter to have your RESP funds released, at no cost, from this website: https://registrar.yorku.ca/program/letters. YorkU Fees are payable via this link https://sfs.yorku.ca/fees/your-student-account and once you register and enroll in your courses, your term fee will be posted to your student account found here: https://sfs.yorku.ca/fees/your-student-account.

If you do not remember your Passport York username or password you can reset your username or password using one of the options provided on the Passport York Password Reset web page.

Get in Touch

Contact Information

Student Life Welcome Desk, Room 1010 

1 University Blvd, Markham, ON

416-736-5008 

ssa.markham@yorku.ca

Hours

Monday to Friday 9:00AM - 4:00PM

The last drop-in appointment will be taken at 3:30PM.

Closed for lunch 12:00PM - 1:00PM

The queue will close for the day once it reaches capacity. 

Summer Fridays (May - August): Starting Friday, May 15 and ending on Labour Day, the office will close at 3:30 p.m. on Fridays. The last drop-in appointment will be taken at 2:30PM on Summer Fridays, and the queue will close for the day once it reaches capacity. 

Please refer to the University’s Holidays and University Closures schedule for non-service dates. 