We are the service-oriented department responsible for:
- The support and promotion of e-Learning
- Continued encouragement and maintenance of innovative research and teaching
- Provision of technical and administrative support
There are four service units of the eServices office (eSO) that provide support to the Faculty of Liberal Arts & Professional Services.
Help Desk Services
Help Desk Services are the single point of contact for all LA&PS staff, faculty, and student requests for assistance. Requests for assistance may come via phone, e-mail, web-submissions or walk-ins. General Helpdesk Responsibilities are to provide the first-line support and assistance to all clients.
Responsibilities include eLearning-specific duties such as administration of eLearning-centric support, telephone campaigns, and involvement at the technical level of new program initiatives. eLearning Activities (such as Planning, Administration, Communication, and Content Management) are the major key in the implementation and support of course websites, Technology Enhanced Learning, eLearning, and eTeaching and Learning Resources.
Technical Operations Services